Senior Business Support

This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group Out of Hours Service. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.

The Out of Hours Service operates Monday - Friday 5pm - 8pm, Saturdays, Sundays and Bank Holidays 8 am - 8 pm. With some requirement to work within the in hours shift system of 8 am - 4pm, 9 am - 5pm and 10am - 6pm for purposes of training and rotation, cover and meetings.

We would welcome candidates to apply who do not hold Level 3 Team Leading/Supervisor qualification as this could be offered as a development opportunity during employment., The function of the Administrative Service is first point of contact for patients for the specific services in and out of hours, referral management, registration of patients to services using patient registration systems and bespoke systems, ordering of equipment, typing clinical correspondence, managing clinical diaries. There will be a requirement to learn all the different electronic systems used by the administrative and clinical services in order to carry out its function, undertake staff PDRs and assist in training of staff.

The role is for 37.5 hours per week working, Mon - Sun, 8.00am - 6.00pm and Bank Holiday cover 8am - 6pm, with some need to cover 12.00 - 20.00 on a rota basis

The successful candidate will enhance our team by having the following experience and qualities

Significant experiencewithin a healthcare administration environment

Line Management experience

Evidence of continuing professional development

Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.

RSA III or equivalent,GCE/GCSE English and Maths equivalent to a Grade C

Excellent communication skill to deal with patients, colleagues and referring agents.Ability to prioritise own work and work under pressure with conflicting demands.Team player

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve lives