Senior Business Support Manager

The Senior Business Support Manager provides advanced operational support to the Research, Data and Digital Directorate. As part of the central Business Operations leadership team, you will manage operational requirements, including governance, recruitment, and key processes like financial management and communications.
Responsibilities include developing operational workstreams and processes that meets the needs of users. You will be confident in records management via SharePoint and use your experience to drive automation of process where possible. You will co-ordinate/lead senior meetings, preparing agendas, risk and action logs, and track progress to delivery dates and to budgets. The role also involves bi-lingual proofreading of key documents and preparing monthly and annual reports.
The Senior Business Support Manager will be responsible for producing, maintaining and reporting externally funded initiatives. You will manage and co-ordinate procurement processes, ensuring compliance with SFI's. Working with our finance partners you will track pay/non pay investment, core and external forecasting and expenditure.
You will drive quality improvements with your exceptional attention to detail, reviewing and updating processes, ensuring compliance with Welsh Language and Accessibility standards., The Senior Business Support Manager will lead multiple workstreams to ensure effective operational management of the Directorate. Key responsibilities include assessing and delivering compliance and governance requirements, managing the end to end recruitment for directorate roles as required by the Senior Operations Manager, and maintaining documentation via SharePoint.
Financial management involves generating purchase orders, maintaining funding records, and managing procurement with full compliance. You will monitor expenditure, forecast budgets, and provide insights for informed decisions.
Acting as a Project Manager the Senior Business Support Manager will ensure that is accurate project documentation, including plans, DPIAs, impact assessments, RAID logs, action plans and minutes. You will escalate risks promptly and ensure high-quality reports and audits. You will address complex stakeholder queries and support service specification development, ensuring outcomes are measurable. You will drive process improvements, monitor workstream performance, ensure policy compliance.
Bilingual proofreading and communication skills are essential for delivering accurate documentation to stakeholders.

Working for our organisation
We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.
Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/
For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance, The Senior Business Support Manager is responsible for the planning and organisation of a range of directorate activities and workstreams, including:
· Managing Operational Requirements: The Senior Business Support Manager contributes to the smooth administration of the directorate by overseeing and completing all business operational requirements. E.g. governance, recruitment. This includes developing workstreams and objectives, managing activities, and maintaining documentation, primarily through SharePoint. Key responsibilities also include organising senior meetings, preparing agendas, taking confidential minutes, tracking action items, and coordinating task allocation. The manager is responsible for measuring project/workstream performance using appropriate tools and implementing necessary process changes. Additionally, the role involves proofreading time-sensitive documents to exacting standards ahead of publication in various mediums. The Manager will be required to collate and collect data/information relating Directorate activities for monthly and annual reporting. The role acts as a primary point of contact
for workstream inquiries, assessing and resolving or escalating issues as appropriate.
· Financial Management: The Senior Business Support Manager has delegated responsibility, from the Line Manager, for managing and maintaining key financial activities of the directorate, which will include Oracle to generate purchase orders (POs), process receipts and invoice schedules. The role is responsible for maintaining funding records, including building SLA's and co-ordinating the end to end process of large procurement specifications, ensuring accuracy and compliance with Standing Financial Instructions. Tracking expenditure and forecasting, will be essential to support informed decision-making within the directorate.
· Communication and Engagement: The Senior Business Support Manager leads communication efforts by engaging with senior leads using negotiation and diplomacy to ensure stakeholders are informed and involved in workstream and process development. This includes maintaining a consistent communication strategy, presenting complex and sensitive information clearly, and fostering strong relationships across various disciplines and departments within the organisation. The Senior Business Support Manager represents the directorate at key organisational meetings and responsible for line management and supervision team members.
· Facilitating Change: In collaboration with the Operations Leadership Team, the Senior Business Support Manager will review and implement updated or new directorate processes, ensuring they meet targets, timelines, and end-user needs. This involves clear communication of sensitive organisational information and overcoming barriers to understanding. The Manager will foster cooperation through tact, negotiation, and persuasion to meet operational targets. The role will oversee the development, implementation, and adherence to directorate processes and standard operating procedures, providing guidance as needed, ensuring that all changes are aligned with Public Health Wales's policies and procedures and organisational culture.
· Driving Quality and Service Improvement: The Senior Business Support Manager monitors, evaluates, and reviews the delivery of specified workstreams within the directorate, identifying opportunities for innovation and efficiency. The role includes leading investigations into issues, reflecting on team practices, and collaborating with team members to drive continuous improvement in operations and project execution. The manager ensures compliance with Information Governance policies and Standard Operating Procedures, completing Data Sharing Agreements, DPIAs, and Information Asset Registers, and managing documentation in line with organisational record-keeping policies.
Maintaining Confidentiality: The Senior Business Support Manager ensures the respect and safeguarding of confidential and sensitive information in all activities and communications in line with organisational policies.

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English. To support our all Wales service, we particularly welcome applications from Welsh speakers., The ability to speak Welsh is essential for this post.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
The salary scale shown is for a full-time member of staff, with the amount being adjusted pro rata for those working less than 37.5 hours per week.
In general, anyone joining our Trust who has not previously worked in the NHS will, by default, start on the first point of the advertised pay band. Pay progression will then be determined by annual Performance and Development Reviews in accordance with the NHS Wales Pay Progression Policy. An application for Incremental Credit may be considered, but can only be awarded based on evidenced, reckonable service and/or equivalent, relevant experience.