Senior Clerical Officer

The post-holder will be an active member of the Sheffield Teaching Hospital Department of Psychological Services (DPS).
They will work in admin, overseeing the administration from referral to discharge across the various services across STH.
They will work with the Service lead and each of the clinical teams to provide excellent patient care with the support of their colleagues and the Admin Supervisor., The post holder along with the DPS Clerical Officers will provide a centralised efficient and effective clerical service for DPS including the management of outpatient referrals, booking of appointments, and typing of clinic letters, in line with Trust and Departmental standards.
The post holder will work with the clinical teams to maximise clinic utilisation and support the Service Lead with Caseload Management, highlighting capacity concerns to both the Admin Supervisor and the Service Lead.
The post holder will ensure that the quality of data recorded in the Patient Administration System for all outpatient activity is of the highest quality, regularly monitoring data quality reports and taking corrective action where required. They will monitor the RTT Patient Treatment List to ensure patients are seen within the required Trust targets and action taken to raise issues with the Services Lead and Admin Supervisor.
They will also provide regular Service performance information to help manage the service and make informed decisions.

Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Department of Psychological Services (DPS) is in a unique position, as the provider of psychological services within STH, a large acute healthcare Trust, to deliver specialist care and share skills and knowledge to support others in the delivery of psychological care. DPS also engages in clinical research in line with national drivers for healthcare. In doing so, DPS supports the Trust's clinical strategy of delivering high quality, inclusive healthcare at the forefront of scientific knowledge in order to support people with their mental and physical health needs.
Within services, a core aim is to enable patients to appropriately access, navigate and engage with healthcare where there are challenges related to psychological and mental health difficulties, whether there are historical mental health difficulties that impact on their physical healthcare or where psychological and mental health difficulties are a consequence of physical health challenges.
We are part of the Therapeutic and Palliative Care (TPC) Directorate which sits within the Combined Community and Acute Care Group within STH

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.