Senior Clerical Officer - Peterborough

An exciting opportunity has arisen to join our Band 3 Senior Clerical Officer team at Peterborough City Hospital supporting the day to day administration processes and line management for the Emergency Department and Ambulatory Care Unit clerical reception teams.
You will be required to work a variety of both day and night shifts across the service as follows:
+ 07.00 - 19.00 hrs
+ 19.00 - 07.00 hrs
Other shift times may be required to support the needs of the service., Assisting with administration processes and line management for three reception areas:
+ Main Emergency Centre reception - clerical teams responsible for booking in walk in patients for both ED and the Urgent Treatment Centre .
+ Ambulance Bay reception - responsible for booking in patients who arrive by ambulance.
+ Ambulatory Care Unit reception - responsible for administrative and customer services support for outpatient clinics running seven days a week.
+ Updating rotas and planning staff allocation
+ Line management
+ Data validation
+ Promote Trust values, To work as part of the Emergency Department/Ambulatory Care Unit to support the administrative and team leader elements at Peterborough City Hospital. Ensuring sufficient staffing levels to provide and maintain an efficient, effective, high-quality service are in place for both departments.
To maintain a good working relationship between colleagues, internal and external agencies, and clients/patients as appropriate, having good communication skills, a sympathetic manner, strong IT, organisational skills, discretion and the ability to deal with sensitive medical information.
Responsible for line management, training, shift leadership and allocation of duties across both departments.

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
+ Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
+ Membership of the NHS Pension Scheme:
+ Flexible working opportunities;
+ Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
+ Opportunities for career development and training to help you progress in your role;
+ Wellbeing support and activities to promote a healthy work environment;
+ Access to our in-house physiotherapy service;
+ On-site canteens offering subsidised meals;
+ Subsidised staff parking (currently free);
+ Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.