Senior Client Advisor LG&ACC [FENDI New Bond Street Flagship Store, London]
Fendi, City of Westminster
Senior Client Advisor LG&ACC [FENDI New Bond Street Flagship Store, London]
Salary Not Specified
Fendi, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 2 Nov | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 99440c6b30a34a3ca8d2e4ab02d37f4f
Full Job Description
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products. Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
- Support during Store stock take and cycle-counts. Store Maintenance
- Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Minimum 5 years' experience in Retail Fashion industry with at least 2 in Luxury Sale; - Bachelor's Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
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