Senior Client Relationships & Solutions Executive

The role is part of a Client Team. The Senior Executive the is responsible for supporting the Head of Clients in creating, managing and implementing strategically important client relationships, client development initiatives and client solutions across the firm. The role also works with the BD Manager, International to help manage the international referral law firms., Client Listening and matter reviews

• Support the Head of Client and CMO in ensuring a coordinated approach to all of the firm's client listening activity including relationship review meetings, client matter reviews and pitch debriefs.


• Support the programme of Client Reviews through undertaking research and following up on actions and recommendations.


Client development initiatives

• Manage the preparation of research with the wider Business Development, Central Finance and Research teams to identify and highlight client opportunities.


• Work with the BDMs, Legal Operations team and the HR department to support the secondment programme from a BD perspective, ensuring that secondees are briefed before a secondment and that de-briefs are undertaken both during and after a secondment finishes. Feed information into all CRPs and relevant partner groups.


• Support on client-related activities within the wider business development team to ensure cross- group engagement and knowledge-sharing.


• Create and maintain a toolkit of documents, best practice guidance, tips and techniques for establishing client teams, undertaking client reviews, creating client action plans and other client-related activities.


• Support the CMO in creating a quarterly update report on clients, markets and competitors for the Partnership Board.


• Create and maintain a Client Hub on the firm's intranet site.


Alumni programme

• Work with the Head of Client to deliver an effective alumni programme, ensuring that alumni activities reflect the firm's strategic business goals.


• As part of the wider Communications team, create content to deliver a regular set of communications to the alumni community.


• Ensure that the alumni micro-site is kept up to date.


International BD

• Work with the Head of Client Relationships & Solutions, the Enterprise Data team and the Central Finance team to ensure that all appropriate data is captured related to all international referrals.


• Working with the Partners and their PAs, manage all international trip planning - to include arranging meetings, managing the itinerary and providing pre-trip information packs (activity report, country plan, bios, cheat sheet).


• International Board Administration:

+ Attend regular meetings of the International Board including agendas and noting action items.

• Outbound trips:

+ Working with the International BD Manager and International Board, plan 12/24 months in advance, a schedule of the international trips to be taken.
+ On an ad-hoc basis manage the itinerary for outbound travel.
+ Coordinate the production of marketing material.
+ Produce research packs (activity reports, cheat sheets, strategic plans).
+ Keep the rolling International Trip Planner up to date.

• Manage the co-ordination of International Events:

+ International Programme(s).
+ International Associate Drinks.
+ Annual IBA Conference.
+ New Year Dinner.
+ Dinners and other events for London offices of overseas firms.
+ Seminars and workshops on international matters.

Key Stakeholders

• Reporting into: Head of Client Relationships & Solutions.


• Wider BD & Marketing team.


• , Accessibility statement : If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format., Support and Adjustments for candidates : At Travers Smith, we are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website: Recruitment - Support and adjustments for candidates | Travers Smith
  
  A minimum of three years' experience within a similar role ideally within a professional services environment.


• Experience with data management and research - desirable.


• Experience in content marketing / campaigns / hot topics / thought-leadership - desirable.


• Excellent communication skills - both written and verbal.


• Excellent proof-reading skills and meticulous attention to detail.


• Strong negotiation skills and the ability to manage competing requests from a large number of internal clients.


• Proficient user of social media platforms.


• Technical proficiency in Microsoft Office suite, and Adobe creative suite - desirable.


• A strong and empathetic communicator who can build good working relationships across the firm.


• Professional in attitude and able to work under pressure.


• Efficient and organised.


• Self-motivated with a high level of initiative and persistence.


• Proactivity seeks new opportunities to develop the Client function internally and externally.


• The drive to focus clearly on several different projects and ensure that all deadlines are met.


• A team player who enjoys a variety of tasks in a fast-moving environment.
  
  Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.


Department

The Business Development, Clients, Marketing, Events and Communications team consists of 33 people who focus on increasing the profile of the firm and the brand through a variety of channels to create leads and opportunities that can increase profitable revenues. The department is at the forefront of several key strategic firmwide initiatives. Priding itself on achieving strategic aims while ensuring a collaborative, inclusive and rewarding team dynamic.