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Senior Client Services Manager

Home Group Limited

Senior Client Services Manager

£32000

Home Group Limited, Arrowthwaite, Copeland

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 1 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 302874e7d1364d988d2cbd6129d6853e

Full Job Description

  • You start your day in the office. A day or so a week you work from home. You catch up on emails and the handover from the night before.

  • You then move on to reviewing the Key Performance Indicators for the service - Arrears, Voids, compliance, budgets and customer satisfaction. Your Support Coodinator has prepared a handy report for you.

  • KPI's done, you sit in the teams handover meeting - understanding what needs done today and this week and ensuring any risks in the service are managed and that customers are supported.

  • You meet with a couple of the team for one to one (or Brilliant Conversations as we call them).

  • Finally, you join the customers for an hour or so and join in and support with the engagement activities that are planned in the service before finishing the day off with a call with your Operations Manager.

  • Sound like you? If you want an informal chat about the role email Loren.Hannah@homegroup.org.uk., Your line manager will be Loren Hannah - Operations Manager. Loren has a social worker background and is fantastic at bringing in and working with other agencies. Loren is a people person and takes great pride in supporting colleagues to unlock their potential. You'll line manage a team of support coordinators, workers and night concierge colleagues!, The role is 37.5 hours - 9am - 5:30pm with an hour for lunch. Typically, you will work from our Whitehaven office as it's important to know what's going on, but a day or so a week you will work from home to catch up on paperwork.

  • The role is typically Monday to Friday but where shift's need covered, we all chip in.

  • A work life balance is key! Family event, a school play, parents evening, freezer being delivered? You're there!

    Customers are at the heart of everything that we do here at Home Group! You need to be able to work with customers who come from all walks of life, some of whom may have complex backgrounds. Being able to tailor services to meet the needs of that individual customer is key.

  • Someone who is able to lead and motivate a team to deliver excellent outcomes for customers in line with our service delivery model.

  • Someone who is fantastic at building external relationships and working.

  • You need to be a detail person; ensuring the service is running efficiently and on target is key!

  • A good knowledge and understanding of safeguarding is integral.

  • Someone who is passionate and driven to really deliver a service that makes a difference to people's lives.

  • Someone who gets a buzz from building a high performing team.

  • Experience of working in a supported housing environment would be great!


    • Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review., Disability Confident
    About Disability Confident
    A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

    Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

  • 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

  • Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.

  • Generous pension scheme with life insurance of 3x salary

  • We're Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing"

  • We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!

  • Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.

  • Explore our benefits in detail on our website.