Senior Cloud Ops Engineer
SAGE GROUP PLC
Senior Cloud Ops Engineer
Salary Not Specified
SAGE GROUP PLC, Newcastle upon Tyne
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 28 Jun | Get your application in today.
Closing date: Closing date not specified
job Ref: 11ddd438797e4bb98d3eb1e7ae76379f
Full Job Description
Take personal accountability for their products so that they remain available, secure and performant
Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage's goals
Full understanding of operational risk and accountability for delivering an excellent service to our customers
Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions
Drive best practices in CI/CD and product delivery pipeline
The promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organization
Participate and run global initiatives
Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements
Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers
Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer
Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience
Take the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications
Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps
Improve the out of hours customer experience by participating in our 24x7 on-call Rota
Function Cloud Operations
Country United Kingdom
Office Location Newcastle
Work Place type Hybrid
Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
The Senior Cloud Operations Engineer has deep understanding and experience of working in a DevOps or SRE environment. They have demonstrated automation experience and multiple CI/CD implementations, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service. Proactively, they will identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive root cause analysis. Ability to quickly analyse, assess and contribute to technical decisions is key to the senior role.