Senior Contracts Engineer (Customer Service)

We are seeking a highly motivated and experienced Senior Contracts Engineer to join our dynamic team in Chadderton. In this role, you will be responsible for overseeing a team of Sales Coordinators and Contract Engineers, delegating tasks and addressing escalations ensuring that our customers receive exceptional support and technical assistance. You will work closely with our engineering team to understand product specifications and troubleshoot any issues that arise. The ideal candidate will have a strong background in engineering, excellent communication skills, and a proven track record of managing customer service teams. If you are passionate about delivering top-notch customer service and have the technical expertise to back it up, we would love to hear from you!

• Have experience of working in a customer service focussed environment
• Be able to Commercial awareness or have a background in Customer Service
• Understanding of engineering drawings
• Knowledge of material pricing
The successful candidate:
• Good attention to detail and has the ability to work under pressure
• Has good communication skills and is customer focused
• Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full
  
  Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.