Senior Coordinator / Administrator

Are you a great organiser, with a knack for keeping things running smoothly? As our Senior Coordinator/Administrator for Customers and Communities, you?ll work closely with our Regional Director and Senior Ops Management teams, making sure we deliver exceptional service to our customers regionally and nationally. You?ll take on this brilliant role, supporting everything from compliance and quality assurance to preparing for regulation and legislation. If you?re ready to bring structure and proactive problem-solving to a team that values your insight and skills, this could be the perfect role for you! Typical day as a job title

• Overseeing team administration and processes for a well-organised operation, ensuring data, reports, and trackers are up-to-date, accurate, and easy to access
• Managing compliance and quality assurance issues by proactively reviewing reports, flagging areas of concern, and escalating as needed
• Coordinating national support services, focusing on regulation and legislative requirements, and supporting the OFSTED governance and working groups with notes, information, and follow-up
• Shaping responses for stakeholder requests, from internal stakeholders to external partners like the Housing Ombudsman Service
• Reviewing business intelligence reports, comparing data, and providing insights for re-tenders and meetings, both regionally and nationally
• Support meeting and event organisation, from sending agendas to arranging room bookings, taking minutes, and producing polished reports.
Fancy going home each day knowing that you have helped change our customers lives for the better, you?ll do that here, working for a top 10 Great Place to Work in the UK Employer!,
• Flexible working hours (or we?re open to agreeing a work pattern with you)
• You?ll manage your own diary, so if you need to work from home to take delivery of your new fridge or take a longer lunch for a haircut, you can use your flexi time to manage that!
• This is a hybrid role, and you?ll spend 2 days in the office, 3 days working at home
  
  A proven talent for prioritising tasks and managing competing needs with excellent organisational skills, even in a busy, ever-changing environment.
• Experience providing top-notch administrative support, including clear, concise reports, efficient diary management, meeting prep, and minute-taking.
• Discretion and care in handling confidential information with respect and sensitivity.
• A high level of comfort with Microsoft Office, including Word, Excel, Outlook, and PowerPoint, as well as any team databases or SharePoint tools.
• Strong initiative and a proactive approach to tasks, with the independence to identify and solve issues before they escalate.
• A collaborative spirit and excellent communication skills, making it easy to connect with internal colleagues and external partners alike.
Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You?ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


• 34 days leave (this includes bank holidays and a ?me day? to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Colleagues really matters to us, that?s why we?re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.