Senior Customer Collaboration Lead FTC

As the Customer Collaboration Lead, you will build engagement with identified customers and navigate new territories with a self-starter mentality. You will serve as the voice of the customer within Molson Coors, translating their needs to the wider demand planning and logistics team, while representing Molson Coors to the customer. Your focus will be on building collaborative relationships with TPDs and delivering world-class customer service aligned with our strategy.,

• Customer Service & Experience:

+ Work with logistics and commercial teams to deliver customer service and experience metrics for identified accounts.
+ Manage relationships effectively at appropriate levels both internally and externally to Molson Coors.


• Communication & Mitigation:

+ Communicate service pinch points and mitigating actions.
+ Support supply planning decisions based on customer network availability, managing SKU substitutions and allocations to maintain service levels.


• Forecast Ownership:

+ Own the customer forecast, collaborating directly with TPDs and executing within the Integrated Business Execution Zone.
+ Incorporate insights and trend data into forecasts, and learn from deviations to improve accuracy.
+ Feed insights into the Integrated Business Planning (IBP) process.


• Stakeholder Communication:

+ Regularly communicate customer service and relationship status to wider logistics and commercial teams through DDS meetings and customer meetings.


• Operational Cost Improvement:

+ Work with logistics and NCC teams to improve operational cost-to-serve.
+ Act as a link between commercial teams, customers, and operations.

We are looking for a proactive and experienced Customer Collaboration Lead who has:


• Technical Skills:

+ Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
+ Strong data integrity and analytical skills, with proven ability to interpret and manipulate data to drive action.


• Experience:

+ Logistics experience in a customer-facing environment.
+ Proven record of strong collaboration with customers.


• Communication Skills:

+ Strong communication skills internally and externally across multiple levels within an organization.

For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.

With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride in our traditions, brands and the role we play in uniting people to celebrate all life's moments.

As one of the world's leading beverage companies, we are passionate about promoting responsible drinking and creating a sustainable future.

In addition to popular favourites like Coors, Carling and Doom Bar, our beverage portfolio includes Aspall, Rekorderlig, Staropramen, Madrí Excepcional and Blue Moon. We also have an expanding and evolving premium spirits range that include Black Cow Vodka, Bandero Tequila and Tarquins Gin.

As a People First organisation, we're happy to discuss flexible working options,
• We're one of the UK's Most Attractive Employers winning the Top Employer award for the last 11 years.


• Equal Parent Leave - as much or as little as you wish of 52 weeks parent leave, with 26 weeks at full pay irrespective of gender or path to parenthood.


• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.


• Commitment to the physical and mental wellbeing of all our people reflective of our People First value.


• We're committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities, and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.


Molson Coors Beverage Company: Building Careers

Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation, or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.

This makes our talent strategy simple - we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.