Senior Customer Engineer

Nearly all aspects of our lives involve the use of technology. Connectivity and the use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet the accelerating demand for data - one driven by passion and innovation.

As industry experts and "Architects of Continuity" we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally and scale with business needs.

Following the acquisition of the successful E&I Switchgear Business by Vertiv there is an opportunity to integrate the Customer Engineer - Switchgear Services offering from E&I into the wider Vertiv service business. In order to meet the demand of customers for the installation and servicing of this offering, we are recruiting experience Field Service Engineers to provide consistent quality and support to customers across the region.

We are currently on the lookout for our next Senior Customer Engineer - Switchgear Services, to join our team in Bedford, Great Britain!

Your main responsibilities as a Customer Engineer - Switchgear Services will be:

• Delivery of project site works on LV switchgear panels - Installation, commission, test and handover to client over multiple projects.


• Investigation of site issues/breakdowns with view to carrying out repairs as necessary.


• Completion of preventative maintenance tasks for all aspects of LV switchgear panels.


• Preparation of all tools, test equipment and site documentation for project/maintenance activities.


• Communication and interface with clients, sub-contractors and various internal E+I departments to ensure timely progress and meet project/contract milestones.


• Liaise with department internal procurement for any additional material requirements/manufacturing needs to close out snag lists.


• Management of site related paperwork, ensuring documentation is signed off by all relevant parties and uploaded to client portals in a timely manner.


• Responsibility for safe working practices on-site and ensuring all relevant HSE procedures are adhered to.


• Be willing to undertake varying levels of security clearance & criminal record checking for customer sites that have enhanced security procedures.


• Attend customer sites across a defined geographical area.


• Fully participate in an on-call rota (as defined locally).
  
  Minimum 3+ years' experience in a site / client facing role;


• Recognised qualification in an Engineering discipline;


• Experience with dealing with clients/customers in a professional manner;


• Good understanding of safe isolation and electrical safety;


• Familiar with maintaining accurate and detailed completion of test documentation;


• Excellent communicator;


• Fully flexible to work additional hours on request;


• This is a site-based role and majority of work time will be based on-site or travelling;


• Full driving license.


Desirable:

• Electrical Engineering Background;


• Knowledge of PC Software;


• HND/HNC or equivalent qualification;


• Working knowledge of Electrical Drawings/Control Systems;


• Experience in Troubleshooting;


• Time served or equivalent;


• Electrical Trade background would be advantageous;


• Experience in working within an electrical service environment;


• Familiar with all aspects of electrical panel testing & fault finding;


• Competency in primary & secondary injection testing;


• Competency in flash testing;


• Good working knowledge of LV Switchgear and Protection devices;


• Experience with Client Factory Acceptance Tests / Site Acceptance Tests.