Senior Customer Success Manager - Programmatic

An experienced Senior Customer Success Manager and emerging leader on the Client Services team.

A (Programmatic) client services expert who is developing expertise. Proactively manage a portfolio of assigned Genius Marketing Suite accounts.

Drive strategic conversations, focusing on client needs and exceeding expectations. Cultivate strong, long-term relationships with clients, acting as a trusted advisor.

Lead and collaborate effectively with cross-functional teams to deliver exceptional client experiences.

Primary Responsibilities

Ownership of Tier 1 accounts Oversee and implement client strategy across their sub-setForecasting spend and revenue for each of their client accounts.

Ultimately are responsible for securing client retention and driving adoption growth.

• Mapped to the middle tier decision makers and technical buyers at Tier 1 organizations


• Working alongside the CS Director and / or Director Growth for Discovery of Upsell and any Cross Sell opportunities


• Accountable for : Client Strategy, Strategy Reviews & QBRsCampaign Activation & QAAnalysisTroubleshootingServiceProcess


Secondary Responsibilities

• Owns and is responsible across Tier 2, 3and 4 accounts Mapped to senior and middle Tier 2 & 3 Key Stakeholders


• Accountable & Responsible for : Account Strategy, Strategy Reviews & QBRsCampaign Activation & QAAnalysisTroubleshootingServiceProcess


Other Core Responsibilities

Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics and working with respective individuals on CS leadership team.


• 5 years+ experience in Digital media and / or Customer Success


• Proven success in managing a customer portfolio and exceeding client expectations.


• Experience of Demand Side Platforms and Ad Serving technologies is essential


• Excellent communication and organisational skills with the ability to build rapport and trust.


• Strong analytical skills and uncompromising attention to detail


• Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment


• A keen interest in digital media and ad tech.
  
  We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
  
  As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location.


We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays.

It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives.