Senior Customer Success Partner - Signavio

The CSP is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management. The CSP is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.

• Manage the overall customer relationship in close alignment with sales.
• Accountable for customer's overall success, including renewals, adoption of SAP Signavio's solutions, customer health, and satisfaction.
• Develop a joint success plan based on customer's business goals.
• Maintain strategic alignment with customer and drive goal achievement.
• Conduct periodic customer reviews.
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
• Identify upsell opportunities.
• Act as an interface between product management and the customer to drive product development
• Serve as the voice of the customer and share insights about customer use cases and issues with SAP Signavio's strategists and Product Leadership.
• Collaborate with Professional Services for customer enablement and deployments.
• Leverage customer relationships for prospect references & Marketing stories and identifying commercial opportunities.
  
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