Senior Desktop Infrastructure Engineer

The Desktop Live Running Team (LRT) are responsible for all elements of the Department's desktop software deployments and 3rd Line support.

This primarily involves the management, support, and implementation of key technologies (primarily using Microsoft Endpoint Management) for a 100K+ Windows 10 estate. This also includes several other supporting infrastructure components such as iVanti UWM, Microsoft Bitlocker, KMS, Citrix and VPN Client integrations such as Checkpoint and Zscaler.

Desktop are the owners of the endpoint service, and thus accountable for all day-to-day operational support and releases to the production estate, working as part of the wider Desktop org. The work is fast-paced and ever changing.

The Desktop roadmap has a multi-year plan to deliver an enhanced service, with several long-term pieces of work ongoing. There are numerous L&D opportunities which can be aligned with your career goals.

We are looking for a Senior Infrastructure Engineer to work with our team which has recently expanded to take ownership & control of several additional EUC (End-User Computing) services., This is a senior role in the Desktop Live Running Team which primarily has two functions:

1. Deployment of documented work packages to the Model Office and Production estates. This can be policy changes, application packages or other bespoke requirements for either LoBs or the entire estate as a core release.

2. Management and support of all incidents that reach 3rd Line desktop queues. This are often difficult or complex cases that require close collaboration both with the affected user and other Digital teams.

Our aim is to provide a modern, reliable, and flexible service that allows simple, secure access for deployment and management of modern desktop devices, using industry best practice for:

• Intune, Autopilot, Microsoft Configuration Manager, WSUS


• DevOps & Cloud Management


• Windows 10/11 Builds and continued updates aligning with Evergreen


• Supporting Desktop Technologies to allow seamless integration to the whole End User Desktop experience


Alongside this the successful candidate will also be expected to aide in the Support and Administration of:

• Windows 10 Enterprise


• Windows Defender


• ConfigMgr and WSUS


• Software Distribution using SCCM and InTune


• Microsoft Bit Locker


• Dell Server Hardware


• DHCP


• GPO / Config policies


• Windows SQL Server 2016


• Server Monitoring Tools


• Build, Support and Maintain Windows Server 2016


• Zscaler, The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.


Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.,
• UK nationals


• nationals of the Republic of Ireland


• nationals of Commonwealth countries who have the right to work in the UK


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)


• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)


• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020


• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  Leadership experience and the ability to deputise for the lead engineer are beneficial, but not essential., When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:


• 3rd / 4th line knowledge of Configuration Manager, Intune, and W10 Desktops at the Enterprise level ~30k Devices and above.


• Significant experience of working on Major Incidents as part of a response team.


• 3rd line experience of Core Infrastructure Components Active Directory / DNS / DHCP / ADFS / GPO.


• Significant experience of working in a large, multi-supplier environment.


• Significant experience of technical change impacting and performing changes in a live service environment.


• Significant experience of Enterprise Scale Software Deployment Tooling and Desktop Management.
  
  Annual leave rising up to 30 days, (based on your working pattern).


• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.


• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.


• An inclusive and diverse environment with opportunities to join staff networks including: Women's Network, National Race Network, National Disability Network (THRIVE) and many more.


Salary Information

Pay for this role is from £52,412 to £63,517.

The maximum salary for the grade is £63,517, however a Digital Allowance of up to £9,636 per annum is available for exceptional candidates, based on our assessment of your skills and experience.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

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