Senior Digital Lead
Hastings Insurance Services Limited, Can be based anywhere
Senior Digital Lead
Salary Not Specified
Hastings Insurance Services Limited, Can be based anywhere
- Full time
- Permanent
- Remote working
, 13 Nov | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: 87474afe37a34a76963e56caa0ca2b29
Full Job Description
- Hastings Financial Services Limited (HFSL) has bold ambitions to be the best tech enable lender on the market and we have a unique opportunity for someone to be part of this journey.
- Your key responsibility will be to oversee the vision and entire lifecycle of our digital products, from inception right through to launch.
- You will manage performance on the digital journeys, analysing data to understand trends, impacts, or forecast future performance and make improvements.
- Your responsibilities also include driving forward any initiatives you come up with - whether these are digital, marketing, operational, or something that touches multiple parts of the business.
- You will also managed regulatory responsibilities associated with the role, including leading consumer duty.
- At heart of everything we do is our customers. as a result, you will also take the lead on re-engineering our processes to drive efficiencies and great customer outcomes., At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
We are seeking someone who has a deep understanding of the digital change process with a strong user-centric focus, driven by a passion for delivering excellent customer experiences. - We would like someone with a good commercial acumen, driven by experience within product management.
- This role involves working with multiple stakeholders across different business areas so strong stakeholder management and engagement skills are a must.
- Our digital strategy is an key enabler to drive operational efficiency and growth enablement so you need to be someone who is motivated by new ideas and delivering genuinely transformational change.
- Experience of working in financial services or consumer lending is also a big positive.
You'll probably know Hastings Direct as a digital insurance provider, but did you know we also have a growing unsecured lending business? We have a competitive product on market-leading systems offering customers guaranteed eligibility and real rates through price comparison websites (PCWs). As part of our expansion, we're seeking an experienced Senior Digital Lead. We have over three million customers, but know there's even bigger opportunity out there and have ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart