Senior Digital Project Consultant

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. As Senior Digital Project Consultant you will be a key contributor to the People Technology and Digital team focusing on creating a simple, integrated & digital experience for our people. You will be responsible for delivering the end to end digital journeys in a project setting across the BGUK market unit , identifying continuous improvement opportunities and collaborating across the business, to build digital self-service solutions that improve customer experience and deliver operational results for the business How you'll help us make Health happen

• Manage the people technology project portfolio for the MU, working in partnership with a network of content and application owners as well as other functional partners such as BGIUK and Group Technology teams.
• Ensure enhanced feature sets in existing technologies are implemented to continually improve digital people experience.
• Consult and appropriately challenge, incoming requirements and project requests in order to deliver overall strategy, including prioritisation, requests for funding & validation of experience success measures.
• By using best practice project management artifacts, you will ensure delivery in each project is optimised.
• Manage relationships with third party development partners (internal and external) when working to adopt new digital technologies.
• (When required) Design and develop innovative and creative Tier-0 solutions in partnership with a third-party supplier, which reflect business requirements and delivers intended business results.
  
  Experience using project management tools is essential.
• Experience within Financial Services organisations desirable.
• Experienced in digital consulting - including but not limited to incident management systems, multi-channel logistics, automation, and AI.
• The ability to effectively prioritise tasks in order to meet pre agreed timescales, deadlines and budget.
• An ability to manage a budget, providing cost estimates to the business & contracting with third party organisations.
• Stakeholder management - can build partnerships with key stakeholders by communicating effectively, influencing and providing a high level of support.
• Knowledge of UK regulatory bodies and legal requirements and associated impacts
• High level of knowledge and skill in best practice digitisation and the ability to translate digital theories into use cases for the business.
• Highly experienced in using content management systems and applying content management practices to create a seamless thread through across the people technology landscape.
• Well-developed communication skills, with a high proficiency in written English and ability to build strong stakeholder relationships.
• Highly developed planning and organisational skills
• A strong sense of team and passion for collaborating with others to deliver an outcome.
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts