Senior Director - Operations (Digital)

Salary Not Specified

Warner Music INC, City of Westminster

Full time
Permanent
Onsite working

Posted today, 23 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: d34eac2549644da68393fffd2dd3811e

Warner Music INC

Full Job Description

Music is Everything : Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
Innovation and Insight : Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
Empowered by People : Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.
Work with key stakeholders, including centres of excellence (COEs), leading digital adoption utilising your expertise to deliver across our people technology landscape for our cross-functional programs
Manage the Workday Success Program (WSP) to deliver timely best in class outcomes deploying WMG's people technology.
Deliver product success for our digital adoption tools and consistently provide exceptional people experienceacross the People team and cross-functional teams regarding all aspects of people data analytics the employee lifecycle.
Ensure all resources are coordinated and maximised to deliver key strategic projects on time and on budget.
Any other duties commensurate with your leadership role.
Partner with Programme Director to lead and/or develop approaches/frameworks so WMG's people technology tools are globally adopted and continuously improved.
Responsible for ensuring accurate and timely reporting including status updates to key stakeholders so deliverables are executed, issues are recognised and resolved in a timely manner so as not to impact on overall project schedules.
Ensure clear and documented project artefacts are maintained, e.g. project initiation, high level and detailed plans, RAID logs; identify risks and issues and ensure plan in place to address on a timely basis.
Ensure readiness is tested and appropriate change, mobilisation and communication plans are developed and effectively implemented for aligned projects.
Support the People team ensuring delivery of digital adoption across the hire to retire spectrum (HtR) such that all People team workflows deliver best in class efficient outcomes that are inclusive and ensure a great user experience.
Ensure PESF road map is developed and delivered, deadlines are properly communicated, engaged with, understood and SOX compliance adherred to.
Partner with Data & Insights teams to advance our people data maturity, literary and insights roadmap across WMG.
Act as a trusted colleague/leader supporting sensitive and confidential matters while engaging with executives always using your discretion and sound judgement.
Warner Music Digital Assistant (WalkMe): Ongoing development of the plan to drive adoption and maximum ROI on WMG's investment.

We are diligent about what we do, naturally curious, always striving for better, willing to go the extra mile and happy to roll up our sleeves to challenge and support colleagues in collaborative and collegiate ways. We are seeking to appoint an experienced and highly motivated individual ready to step into the Senior Director role to enable our digital transformation ambition so we deliver for our employees across the WMG employment life cycle. In particular lead our digital adoption delivering the value of our people's technology choices and cross-functional programs.
Advanced skills in Google Suite, excellent data analytic and numeracy skills to be able to deliver evidence based insights that influence and drive business outcomes.
Exceptional verbal, written communication and presentation skills. Track record of successfully communicating complex matters to diverse audiences so they understand and are aligned.
Experience of using digital transformation to deliver process improvement - including ability to scale and embed process, review and monitor process/ways of working to deliver business efficiency and great people experience.
Exceptional attention to detail, experience of prioritising competing demands and able to work independently to exacting deadlines to consistently deliver great value add and measured outcomes.
Excellent customer service experience - utilising stakeholder manager skills and building positive working relationships with cross functional teams (e.g. global technology/finance) and external 3rd parties.
Experience of managing high volume workflows, including liaising with key stakeholders, employees/managers and 3rd parties to deliver successful outcomes.
Proven leader in setting direction for, and achieving objectives using technology solutions as an enabler.
Track record in design and deploying technology solutions within complex organisations. Ability to document processes and generate clear and understandable business requirements for non-technical audiences and stakeholders.
Experience leading multi-site diverse teams including contractors and 3rd party suppliers.
Proven strategic planning and roadmap development skills. Ambitious, hardworking leader who can effectively drive change and initiatives independently - demonstrated with evidence based outcomes.
Excellent communication and professional relationship building skills including the ability to effectively communicate technical/complex matters with technical/non-technical stakeholders and in a clear and easily comprehensive manner.
Program and project management expertise that reflects a record of delivering complex and strategically mission critical initiatives on time, on budget and according to desired specifications.
Up to date knowledge of GDPR, data subject access requests (DSAR), equality legislation and able to provide advice and guidance on the same. Demonstrates cultural coherence and deep understanding of DEI across the working environment.
At least 4 days per week WMG London office.

At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses, The People team is a key part of Warner Music Group and is focused on attracting, retaining and developing exceptional people, enabling them to be the best they can be to drive Warner's continued success in the marketplace. The team designs, implements and facilitates People programs around Recruitment, Management and Development, Employee Engagement, Compensation and Benefits and People Processes & Policies, to enable People Leaders within the business to execute best in practice.