Senior Director, Product Management UCaaS

We are seeking a Senior Director of Product Management to lead our unified communications product strategy. This strategic role requires a visionary leader who can drive the development of cutting-edge features and solutions that enhance customer engagement and satisfaction. You will collaborate closely with cross-functional teams, including engineering, marketing, sales, and customer success, to define and deliver on our product roadmap.
Key Responsibilities:

Product Strategy & Vision:

Develop and articulate a compelling product vision and strategy for unified communications within our customer experience solution.
Identify market trends, customer needs, and competitive landscape to inform product development.

Leadership & Team Management:

Lead a team of product managers, providing mentorship and fostering a culture of innovation and accountability.
Collaborate with senior leadership to align product initiatives with business objectives.

Cross-Functional Collaboration:

Partner with engineering, UX/UI, and marketing teams to deliver high-quality products on time and within budget.
Engage with customers and stakeholders to gather feedback and iterate on product features.

Product Development Lifecycle:

Oversee the product lifecycle from ideation through launch, ensuring that product specifications meet customer requirements.
Utilize Agile methodologies to manage product development processes effectively.

Performance Measurement:

Establish and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
Analyze product performance and user feedback to inform future product enhancements.

Market Advocacy:

Act as the primary advocate for the unified communications product line, representing the product at industry events and customer engagements.
Develop thought leadership content that positions the company as a leader in unified communications.

10+ years of experience in product management, with a focus on unified communications or related SaaS solutions.
Proven track record of successfully launching and managing complex software products.

Leadership Skills:

Strong leadership abilities, with experience managing and developing high-performing teams.
Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.

Technical Acumen:

Deep understanding of unified communications technologies, including VoIP, video conferencing, messaging, and collaboration tools.
Familiarity with Agile methodologies and product management tools.

Analytical Mindset:

Strong analytical skills, with the ability to interpret data and make data-driven decisions.
Experience using analytics to enhance product performance and customer satisfaction.

Education:

Bachelors degree in Business, Computer Science, or a related field; MBA or relevant advanced degree preferred.

At Vonage, we are at the forefront of innovation, developing a next-generation customer experience solution that is the worlds most unified, intelligent, & personalized CX solution.