Senior Duty Manager - NPLQ essential

You will support the Operations Manager and General Manager in achieving objectives and assisting in specific project areas.

You will assist the operations manager with the implementation of the Places Leisure Safe Manual and with maintaining a high profile 'shop floor' presence and a high level of interaction with staff and customers.

You will be responsible for ensuring that staff are trained correctly and to the appropriate level and are delivering the expected level of service to clients at all time, you will also monitor performance of staff through meeting and performance & development appraisals.

You will oversee the day to day maintenance and cleaning within the centre and assist the Operations Manager in coordinating and overseeing the performance of the Duty Managers, You will have experience in a similar role, ideally within a leisure/hospitality environment. You should also have experience of supervising teams, managing them to KPIs. You will need to evidence at interview how you have motivated teams to deliver on a consistent basis.

You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• We align with the Real Living Wage foundation


• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors


• Flexible working (including part time working, shift work and more)


• An opportunity to purchase additional annual leave


• A bonus scheme for all colleagues at 2%


• Lots of opportunity to access ongoing personal learning and development


• Access to our Company Pension scheme


• Cashback plan for healthcare costs - up to £500 saving per year


• Discounts of up to 50% on activities, centre shop and cafes


• Extra perks including huge discounts and offers from shops, cinemas and much more.