Senior End User Computing Engineer (Band 3 / SEO)

Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data driven Regulator and we are proud to have made Great Britain one of the safest places to work in the world.
Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information and Technology Services (ITS) Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.
We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time., You will lead the EUC Team and occasionally deputise for the Lead Infrastructure Engineer.
You will manage the HSE’s End User Computing estate (Tablets/laptops/PCs, virtual desktop and smartphones), ensuring that the EUC environment remains available, performant to SLAs/OLAs and relevant to business requirements.
The purpose of the role is to:
Monitor the EUC environment, investigating incidents, resolving problems, and developing and applying fixes and changes.
Deliver upgrades, implement new functionality and seek to continuously improve the EUC environment to support the organisation in better ways.
Ensure that the EUC environment remains secure, protecting HSE’s data and users from cyber-attack and unauthorised loss.
Engage with users, supporting their needs and ensuring that a high quality, customer-focused service is delivered., + Lead and manage the EUC Team, including line management of one or more team members. Deputise for the Lead Infrastructure Engineer.
+ Lead and deliver the highest standards of user and customer focus, ensuring that services are delivered to user/customer satisfaction. Endeavour to routinely communicate with users/customers to promote confidence the incidents and requests are being progressed.
+ Monitor and operate the HSE End User Computing environment, ensuring services remain available 24/7/365, performant to SLAs/OLAs, and delivering a good user and customer experience.
+ Lead the management of device deployment using remote deployment techniques (Windows AutoPilot/InTune).
+ Lead on packaging, releasing and updating applications deployed to EUDs.
+ Lead the delivery of event, incident, problem, capacity and change management by the EUC Team following ITIL principles.
+ Plan, implement and monitor upgrades to the EUC environment, coordinating change activity, engaging with users and ensuring that upgrades are understood and appropriate.
+ Maintain accurate configuration management and asset information for the EUC environment.
+ Lead on the ensuring the security of the EUC environment, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange and data-loss., It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of HSE terms and conditions as part of Civil Service Reform, please see the attached document.
HSE is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.
We offer a guaranteed interview scheme for all disabled applicants who provide evidence of meeting the minimum requirements necessary for the post.
If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: hr.resourcing-team@hse.gov.uk
If successful in securing your role, HSE can provide suitable workplace adjustments to support you throughout your career with HSE.
Any move to HSE from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at here
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further; Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Proven experience delivering EUC services performant to SLAs/OLAs while maintaining a strong customer focus
+ Proven experience of leading engineering teams
+ Microsoft Autopilot/InTune training and experience
+ Proven experience of the enterprise configuration, deployment and management of Microsoft Windows 10/11 and Apple EUDs
+ Proven experience of application packaging and deployment to EUDs, + Making Effective Decisions
+ Leadership
+ Managing a Quality Service, Due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and, Home Office approval for indefinite leave to remain within the UK.

Alongside your salary of £45,954, Health and Safety Executive contributes £13,312 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
We invest in our people with;
+ Competitive rates of pay
+ Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 28.97%, far more than in the private sector.
+ Family friendly policies and working hours to help balance your home life and career
+ Carer friendly policies to help create a supportive working culture
+ 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave
+ Parental leave benefits
+ As a member of HSE you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards and Vouchers via our partner EdenRed.