Senior Events Coordinator

An exciting opportunity has arisen for a Senior Events Co-ordinator to join our Sales and Marketing team. Reporting to the Group Sales & Marketing Manager, and working alongside the Events Co-ordinator, the Senior Events Co-ordinator role will be responsible for the day-to-day co-ordination of events across the resort, including weddings, conferences and corporate events. The ideal candidate will be able to hit the ground running in what is set to be busy year for weddings! About the role Roles and Responsibilities · To demonstrate and manage exceptional standards of customer care - both face to face and remotely, nurturing long term relationships. · To ensure that all enquires and correspondence for the events team are dealt with efficiently and on the day of the enquiry · To ensure excellent standards of client show rounds and open evenings - working with whole team on guest experience. · To ensure that all function sheets are produced on time with accurate information to assist operational team. · To ensure that all diaries and systems are kept up to date at all times · To ensure all events are prepaid in advance. · To manage and deliver quarterly open evenings and 6 monthly Bridal Fayres. · To monitor all feedback from clients, including follow up procedure and communicate with team. · To manage and monitor maintenance/health and safety reporting systems. · To support Senior managers where necessary with reporting and forecasts eg on occasion to cover annual leave. · To maintain quality information in all databases. · To carry out proactive sales activity for events. · To support daily/weekly social media campaigns by offering input and reactive suggestions to improve the business. · To ensure that front line staff are well presented at all times. · To carry out regular training and development workshops with co-ordination team and assist with any required systems training / support. · To complete regular pricing reviews and competitor analysis. · Represent the department at the weekly revenue meeting/morning meetings and feedback key business information to the team. · To plan a regular calendar of events and promotional activity across the Resort. This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager., Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day. To focus on the guest experience at all times and continually strive to delight time after time To see each guest as part of a long-term relationship not a onetime event To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence. To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with To encourage our team to contribute to excellent working conditions for all To gain a reputation for delivering financial performance and being consumed and enthralled about business.

· Strong events co-ordination experience · Confident and approachable · Good team work and can work well alone · Calm under pressure during busy periods · Excellent selling and customer service skills · Can use own initiative and problem solve · Resilience and calm attitude when dealing with face-to-face complaints,

• GCSE grade C /4 or above in Math and English
• Proficient in Microsoft Office suite
• Sales Experience
• Customer Service experience
• Experience dealing with customer compliants
• Hospitality experience
• Ability to work to deadlines
• High standards of presentation, organisation with great attention to detail
• Excellent written and verbal communication skills
• Efficient and confident with speaking face to face and over the phone.
• Flexible approach to work Multi-tasking and time-management skills, with the ability to prioritize tasks.
Desired Criteria
• Ability to upsell customers to additional products and services
• Willingness to undertake further training.
• Experience of working within and hosting Weddings and Events
• Experience of using Res-Diary; Ez-runner; Rezlinx; Gift Bonobo
  
  LQ is a family run, collection of quality destination led Hotel Resorts.
  
  LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
Discounts across the resort, including family and friends Free onsite parking Progression and career development opportunities. Pension Scheme Free staff meals Free gym membership Access to wellness programmes Share of Resort's service charges on monthly basis Extra days holiday after 2 years