Senior Facilities Manager

Salary Not Specified

CBRE, Inc., City of Westminster

Full time
Permanent
Onsite working

Posted 1 day ago, 7 Nov | Get your application in today.

Closing date: Closing date not specified

job Ref: 4d5f9e07332a47caa9fec6768c72f31e

CBRE, Inc.

Full Job Description

Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the UK.
Responds to problems and concerns; implements policy, rules and regulations.
Manages on site facilities management operation teams in terms of staffing, training, development and performance.
Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA.
Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs.
Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards).
Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
Consistently encourages and introduces innovation to ensure optimal service delivery through the latest on market products and services.
Uses data and technology to help drive building efficiencies.
Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback.
Maintains close working relations with Engineering and Project Management regarding any maintenance issues, ensuring a proactive approach is maintained.
Provision of services through third-party contractual relationships for Cleaning, Mailroom, Fabric maintenance and other relevant activities.
Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems and processes.
Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.

The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.
Communication and Presentation skills; Excellent communication skills are imperative in this role. The Facilities Management Lead must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.
Diligence and Sense Urgency; The Facilities Management Lead must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial.
Quality Control; The Facilities Management Lead must possess an eye for quality and attention to detail.
Ability to deliver; The Facilities Management Lead must have the ability to deliver in accordance with clients' specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity.
Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience
Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
Strong communication, negotiation and analytical skills
Excellent interpersonal skills
Ability to lead Change Management programmes
Ability to manage multi-million Pound/Dollar budgets
Excellent MS Office Suite skills
Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)
Proven record of providing excellent internal and external customer service

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Senior Facilities Manager to join our candidate pool for upcoming roles based in London . The Facilities Management Lead is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers and Performance Leadership of site-based account staff., About CBRE Global Workplace Solutions :

Senior Facilities Manager

Full Job Description

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