Senior Facilities Manager

We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood., A multi-disciplinary Senior Facilities Management role responsible for the delivery of contracted services within a large client London campus., The Senior Facilities Manager will be responsible for ensuring delivery of exceptional client service, contract delivery, management of all hard and soft services, financial management, and be an ambassador of the JLL team.,

• Oversight of day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction
• Main point of contact for all campus related activity and office/building openings
• Building relationships with both internal and external customers including the building landlord, partners and vendors to ensure the best Client experience
• Engaging with key vendors at management level to drive service delivery against agreed key performance indicators and service level agreements
• Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
• Supporting the Facilities Manager in managing Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. as required
• Working with the technical team to ensure collection and monitoring of the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers, and whatever else is required to ensure maintenance is delivered at the required times
• Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures
• Managing budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site
• Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
• Conducting audits to ensure office housekeeping and cleanliness is delivered to the highest standard
• Act as a point of escalation for all facilities projects, fitouts and crisis management activities on site
• Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared
• Work as part of the account sustainability network to deliver projects, innovations and best practice
• Giving leadership, direction and mentoring the JLL team and vendors on site to promote engagement and excellent customer experience delivery
• Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors at all times
• Supporting the Facilities Manager's development through objectives and goal setting
  
  You have significant direct facilities Management experience delivering combined hard and soft services
• You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
• You have experience managing a team/ people management skills
• You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc
• You have experience in project Management or team delivery (desired, not essential)
• You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach
• You keep up to date with industry trends and have direct experience or an interest in customer service
• You are open and have good communication skills
• You strive for excellence in what you do and share ideas for improvement
• You are proficient with Word and Excel and have a keen interest in technology
• You are adaptable to work to requests and projects that may vary from day to day
  
  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you..., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.


• The main business language spoken in our offices is English.
• The role will be structured over a 5-day week Monday to Friday
• On occasion you may be required to work weekends or bank holidays, this will be arranged in advance