Senior Financial Crime Operations Manager

Were looking for an experienced Financial Crime Senior Operations Manager to join the Monzo journey and lead part of our Financial Crime Operations. You will join an exciting brand, with an exciting mission and you will have the opportunity to build your function to help us achieve it.
In Financial Crime Customer Operations we protect Monzo, our customers, and wider society from financial crime, to help Monzo achieve its mission of making money work for everyone. We believe that our Financial Crime COps are best placed to deliver this when they have a holistic understanding of financial crime tasks and typologies. This means that we tackle all types of financial crime as one financial crime team, working together to address money laundering, sanctions breaches, terrorist financing, bribery, corruption, tax evasion, and more. To facilitate this, youll have the opportunity to lead teams working across these typologies.
Every person in our team cares deeply about their work and the impact that it can have on Monzo and our customers. We work in teams of around 12 people, with each team completing a specific type of work - for example, PEP screening, while others have a more diverse set of skills.
Each team manager supports and coordinates the work of their investigators, and is in turn led by an Operations Manager. Youll directly manage at least one Operations Manager, and youll be helping them and their teams to achieve their professional development goals and deliver on our financial crime goals.
What youll be working on
Youll organise the people around you, be a point of escalation, and take appropriate action whenever you see a problem coming - whether its a service challenge, a risk associated with a financial crime task, or an urgent personal issue. Youll listen to your people, guide them through the challenges associated with scaling a company like Monzo, celebrate their every success, and drive the right outcomes for our customers and Monzo.
As youd expect, youll also have responsibility for some disciplinary and grievance matters, and work closely with your colleagues in other Operations teams and the People team to make sure that we apply these policies fairly and consistently.
Youll be a direct report of our Financial Crime Operations Director, and be part of their leadership team.
Youll play a key role by

Instilling a high performance culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and the safety of the bank
Being fully accountable for the performance and outputs of your function, ensuring we meet what is expected of us by our customers and policies.
Constantly thinking about the skills that our financial crime operations teams need, and making sure that our people have the knowledge required to do the job to the highest standard
Being an effective advocate and communicator of change
Supporting the rest of the leadership team in critically assessing our current processes, aiming for continuous improvement
Helping us become an exceptional place to work for the ambitious, highly-motivated investigators that we hire

Wed love to hear from you if

You have significant experience leading teams working in financial crime or fraud, and are a recognised leader across the industry in one or more of these disciplines
Youve led successful, highly skilled teams to achieve their goals and have an empathetic leadership style
Youre as comfortable working 1:1 as communicating with large groups
You empower your people to find solutions themselves
You can motivate teams working on ongoing operational work
You are very hands-on and solve problems when you spot them
What we are doing at Monzo excites you!
Youve been at Monzo for at least 6 months and have passed your probation period

This role will be advertised internally for 2 weeks. Applications close on Tuesday 29th October at 4pm. The application journey has 4 key steps:ApplicationRecruiter CallRole Specific/Technical InterviewLeadership/Stakeholder
Whats in it for you ..
Salary 65,000 - 80,000
This role can be based remotely from anywhere within the UK
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
#LI-REMOTE #LI-DR

Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo, were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage

Cardiff, London or Remote (UK)

Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our team about what it's like working at Monzo