Senior Fraud Manager - Group Entities

Role purpose The Senior Manager Fraud for Vodafone Group Entities is responsible for managing the risk of fraud, its impacts to Vodafone's financial performance and customer experience in Group Entities such as:

• Vodafone Carrier Services
• Vodafone Romaing Services
• Vodafone Business
They are recognised as specialists in:
• Fraud methods and fraud detection techniques to address all relevant fraud types
• Fraud root cause prevention and improvement to reduce fraud propensity
• Cross functional awareness and stakeholder management that contributes to the reduction of fraud
• Third party service and technology support and partner management
What you'll do
• Understanding and representing Vodafone Group Entity levels of fraud risk, risk appetite and leadership expectations within the global fraud vertical. This includes strategic planning, priority and delivery management.
• Developing capable and engaged fraud teams for Fraud Management in Vodafone Group entities (VB, VRS, VCS, VPC) that are able to execute and work collaboratively between the Group Entity business, global fraud vertical, VOIS services and local markets.
• Design, delivery and continuous improvement of common policies, methodology, technology, KPI's and skills for fraud management that support Vodafone Group entities.
• Leading and working with fraud Global, Central and Local Markets to deliver fraud value add through effective fraud loss measurement, root cause insights and preventive improvements.
• Improving the profile and influence of Fraud Management at Vodafone through effective leadership, internal and external stakeholder management, awareness and decision support.
Who you are
• Complexity Management - Designing, influencing, leading and navigating complexity in strategies, programs and operations across a diverse set of stakeholders, challenges and dependencies.
• Risk Awareness - Planning and leading risk improvement strategies for Fraud Management within first, second and third line assurance environments for the reduction in Fraud Risk.
• Interpersonal Skills - Develop and nurture mutually beneficial relationships with teams, peers, stakeholders and leadership that support the development of Fraud objectives.
• Customer Centricity - Influence internal customers of Fraud to achieve goals through sustainable, positive relationships that are open and trust based.
• Fraud Techniques - Influencing fraud methodology development and adoption within Vodafone and within industry forums through best practice design and dissemination.
• Degree in Commerce / Information Technology / Informatics
• At least 10 years of experience in a Risk Management or Fraud environment environment within Telecommunications
• At least 5 years of experience in leading a team responsible for fraud management
At least 5 years of experience in leadership and stakeholder decision support and influencing in relation to investment and business transformation.Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
• Yearly bonus: 20%
• Company car: company funded car of £580 per month + private fuel or cash alternative of £630
• per month.
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status. Together we can.


• At least 10 years of experience in a Risk Management or Fraud environment environment within Telecommunications
• At least 5 years of experience in leading a team responsible for fraud management
At least 5 years of experience in leadership and stakeholder decision support and influencing in relation to investment and business transformation.


• Understanding and representing Vodafone Group Entity levels of fraud risk, risk appetite and leadership expectations within the global fraud vertical. This includes strategic planning, priority and delivery management.
• Developing capable and engaged fraud teams for Fraud Management in Vodafone Group entities (VB, VRS, VCS, VPC) that are able to execute and work collaboratively between the Group Entity business, global fraud vertical, VOIS services and local markets.
• Design, delivery and continuous improvement of common policies, methodology, technology, KPI's and skills for fraud management that support Vodafone Group entities.
• Leading and working with fraud Global, Central and Local Markets to deliver fraud value add through effective fraud loss measurement, root cause insights and preventive improvements.
• Improving the profile and influence of Fraud Management at Vodafone through effective leadership, internal and external stakeholder management, awareness and decision support.
Who you are
• Complexity Management - Designing, influencing, leading and navigating complexity in strategies, programs and operations across a diverse set of stakeholders, challenges and dependencies.
• Risk Awareness - Planning and leading risk improvement strategies for Fraud Management within first, second and third line assurance environments for the reduction in Fraud Risk.
• Interpersonal Skills - Develop and nurture mutually beneficial relationships with teams, peers, stakeholders and leadership that support the development of Fraud objectives.
• Customer Centricity - Influence internal customers of Fraud to achieve goals through sustainable, positive relationships that are open and trust based.
• Fraud Techniques - Influencing fraud methodology development and adoption within Vodafone and within industry forums through best practice design and dissemination., You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status. Together we can.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
• Yearly bonus: 20%
• Company car: company funded car of £580 per month + private fuel or cash alternative of £630
• per month.
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan