Senior Front of House Coordinator

To ensure the smooth and professional for front of house operational activities, creating a positive and enjoyable reception service to clients and internal customers.,

• To supervise the visitor management process and direct visitors to the appropriate location. Giving a first class welcoming to all upon arrival.
• Support manager with changes/updates to procedures and working with the FOH manager with quarterly team training.
• Cover manager when on annual leave or sickness and prepare weekly/monthly visitors and room data reports.
• Cross reference and support manager with diary management to co-aside with shift pattern (timetable) and organise weekly catch ups with wider departments.
• Ensuring that we continue to develop first class service to all internal and external visitors of the building. Constantly challenge processes and practices to seek improvements in the performance of customer service.
• Actively react to client requests when logging a departure and ensuring that all processes undertaken are in align to the operational standards.
• Effectively supervise the meeting room booking process, receiving bookings by phone, email and in person, arranging last minute client catering and AV requirements.
• Ensure that meeting rooms are set up appropriately and cleared down when finished.
• To supervise the client space, ensuring that meeting rooms, client reception and restrooms are maintained at an appropriate level in accordance with agreed standards.
• To supervise the Host Teams uniform standards, liaising with the suppliers to ensure delivery efficiently and invoices are correct.
• Daily checks of building and communicating with Facilities and Maintenance via Ops Base app.
• Assist in undertaking basic research and project work as determined by CBRE Management.
• Provide support to the FOH Manager when needed to help manage sickness, holidays, and general absence.
  
  At least 2 years' experience of working within a Front of House role.
• Excellent customer service, interpersonal and communication skills, Experience interacting with Senior stakeholders through the business.
• IT literate together with an understanding and experience industry specific IT applications
• Ability to work on own initiative, in a team and within a pressurised environment.