Senior Front of House Team Member

support the business s owners by helping the FOH team to deliver a warm and friendly customer experience.

In this role you will:

• Assist with the day to day running of the bar including stock control, checking and rotating stock and ensuring minimum wastage


• Open and close the premises to a high standard as and when required


• Maintain the FOH space making sure it s clean, tidy and presentable at all times and ensuring stock is properly displayed, ready for service


• Maintain the cleanliness of the cellar to retain and increase our cellar master ranking and 5 hygiene ratings


• Take responsibility for the customer journey, ensuring their experience exceeds expectations


• Take accurate orders and work closely with kitchen staff to ensure they re filled to the guests satisfaction


• Make drinks and wait tables


• Ensure payments and receipts are correct


• Confidently recommend menu and drinks offerings


• Observe service and standards and report any incidents or issues


• Recommend and implement improvements in order to grow sales and profitability


• Maintain, improve and/or create systems for everyday operation of the bar and FOH such as checklists and schedules


• Ensure hygiene and safety rules are adhered to


• Recommend and implement events and promotions to help fill the marketing calendar and grow the business
  
  Previous experience working front of house in a hospitality or customer facing environment


• Enthusiasm and passion for hospitality


• The ability to deliver excellent customer service and great teamwork


• The drive and will to overcome challenges or obstacles


• Good communication skills and great attention to detail


• Self-motivation to work at pace with limited supervision


• Please note: A requirement for the role is to be able to serve alcohol unsupervised, therefore you must be aged 18 or over
  
  Competitive hourly rate dependent on experience


• From £11.50/hour dependent on experience


• Tips shared equally across the team


• Maximum of a 35 hour working week


• 28 days holiday (inclusive of Bank Holidays) pro rata


• Mondays, Christmas Day and Boxing Day off!


• Free meals while on shift


• Staff discount on snacks and beverages


• Emotional and practical support via the Licenced Trade Charity and the BII s Workforce program


• Company pension scheme


• Ongoing access to personal and career development courses