Senior Groups and Catering Sales Manager - London

The Langham, London; Europe's first Grand Hotel and Forbes 5

• rated property, is currently recruiting for a Senior Group and Catering Sales Manager to join our talented Events team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of the Senior Group and Catering Sales Manager, your key focus will be to:
• Personally handle residential and non-residential sales group and events enquiries, prepare proposals, negotiate and convert into a confirmed pieces of business.
• Monitor and manage prospect bookings, ensure activities in each booking are updated and bookings are followed up to maximise conversion.
• Support MICE Sales Managers on FAM Trips and Client Entertainment to develop long standing relationships and drive business to the hotel.
• Ensure compliance with group RFP tools such as Starcite and Cvent and ensure all information on these sites are frequently updated and accurate
• Conduct weekly GRC Meeting with the Assistant Director of Catering.
• Achieve group room and catering revenue goals.
• There may be a requirement to support on the planning and BEO creation of short lead BEOs due to high demand periods.
  
  previous experience of handling reactive groups and catering sales at a managerial level
• strong knowledge of the reactive sales process
• working knowledge of event planning (desirable)
• strong customer focus
• ability to work in a fast moving environment and to deadlines
• competitive spirit and drive when it comes to achieving targets
• previous use of Opera and Salesforce systems is advantageous
  
  28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream - a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
Mental Wellbeing
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards
Physical Wellbeing
• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers
• Cycle2Work scheme
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions
OUR CULTURE Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth. DIVERSITY & INCLUSION The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on disability, gender identity, race, religion, marital status, or any other characteristic. SUSTAINABILTY PLEDGE We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification. The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we've been doing so since 1865.