Senior Healthcare Assistant

This role is based in Newham University Hospital Emergency Department and wards. The post holder will provide care and treatment to an identified group of patients who require mental health support under the direction of Registered Nurse. The post holder will be part of the Enhanced Care Team working alongside the Psychiatric Liaison and ED colleagues to provide enhanced observations to patients who are in the emergency department, who may be waiting for a bed in a mental health hospital. will be to provide high quality care and keep service users safe whilst they are under the care of Newham University hospital., The Enhanced Care Service is made up of registered mental health nurses and health care assistants. The aim of this team is to provide enhanced observations to patients with Mental Health Problems and Acute Behavioural Disturbances at Newham University Hospital (NUH) both in A&E and on the medical wards.
The mental health liaison team within Newham University hospital will assess and prescribe the level of observation, which will include an appropriate care plan and risk assessment that fully meets the needs of the patient
To provide care and treatment to an identified group of patients under the direction of Registered Nurse.
The post holder will be work as part of the team to carry out the level of observations effectively, liaise with the mental health liaison team, Barts Health, Newham Centre for Mental health.
Effective communication with all relevant personnel both internal and external to the Trust.
To ensure continuous personal development through the utilisation of regular supervision, annual appraisal and training where appropriate., · Undertake observations to the agreed level prescribed by the mental health liaison team.
· Ensure awareness about patient's history, background, risk factors and specific needs.
· Ensure orientation to the working environment, the ward policy for emergency procedures and potential risk in the environment.
· Ensure that periods of observation are viewed as opportunities for therapeutic engagement and relationship building
· Be familiar with the observation care plan, current risks and individual needs of patient.
· Report to the mental health liaison team any relevant information to assist the effective review of patient's level of observation
· Be aware of how to get support should it be needed and have regular breaks without leaving the patient unattended.
· Take an active role in engaging positively with the patient, be approachable, listen to the patient and know when self -disclosure and the therapeutic use of silence are appropriate.
Making Things Better
Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don't stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.
We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.
Our Community
We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.
Aiming High
We were rated 'Outstanding' by the CQC in 2016, were proud to be rated 'Outstanding' again in 2018 and continue to be rate 'Outstanding' in 2021.. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.
Staff and Service Users United
We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.
We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.
Diversity
ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.
Other reasons to apply
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.
As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations., Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.