Senior Hospitality Assistant

From a business meeting, to a celebratory dinner or wedding
reception, Pembroke College's Catering Team are experienced and
well-trained in providing excellent food, facilities and service. When
combined with our quintessentially English gardens and historic
buildings, Pembroke College offers a rare and unique venue for
hosting your important events. We cater for weddings exclusively
for alumni and College members, reserving Saturdays throughout
the long vacation for these unique events., To assist in the smooth running of the food and beverage service
for all internal and external functions including cafeteria lunches,
fine dining, College feasts, buffet service, student café and bar;
to actively engage with our customers, exceeding their
expectations and ensuring all aspects of service provided are
effectively delivered., Responsible to: Front of House Manager Main Duties and Responsibilities:
Responsible for: Food and beverage Liaise closely with the High Table/Hall Butler
service at Pembroke College and the Front of House Manager and other
members of the Catering team to ensure
Location: Pembroke College, Cambridge instructions regarding arrangements for
events, dinners etc. are communicated, Ensure all areas where food and beverages Delegate, train and supervise casual
are served are kept clean, tidy and hygienic members of staff to ensure work is
Supervise and assist, as required, the laying done correctly
and clearing of tables as appropriate to the Be responsible for equipment, stock
particular service within the standards and departmental premises security in
established absence of the High Table/Hall Butler
Organise the setting up and clearing of and the Front of House Manager
food and beverages from conference and Ensure that a safe environment is
meeting rooms, to include all buffets, maintained for members of College,
lunches and dinners staff and members of the public
Ensure correct charges for food are made; entering areas used for Front of House
monitor portion sizes activities
Liaise with the Head Chef/Sous Chef on Assist in the completion and review of
presentation and delivery of food risk assessments
Assist in the care and control of the College Report any maintenance issues to the
Siler, ensuring that security measures High Table/Hall Butler and the Front of
applied to the control and handling of the House Manager
College Plate are strictly adhered to Assist the High Table/Hall Butler and
Learn to correctly use the Monika HACCP the Front of House Manager in
system and ensure all required checks are organising temporary cover as
completed correctly, notifying the Front of required and ensure all employees
House Manager where areas require further carry out the appropriate induction
cleaning or maintenance training
Use and train in the use of the till system To adhere to any other reasonable
following guidelines for cashing up after instructions issued by the High
service, raising change requisitions and Table/Hall Butler, the Front of Houser
storing money in the safe Manager and the Catering and Events, Persons engaged in work for Pembroke
College must adopt a responsible
attitude towards health and safety and
comply with any procedures as required
by the College in order to ensure the
health, safety, and welfare of
themselves, their colleagues and any
other persons that may be affected by
their actions. They must be prepared to
undertake any training required in
relation to health and safety or which is
identified as necessary in relation to
their work.

The College operates a non-smoking
policy; smoking is only permitted in the
designated smoking areas.

Safer Recruitment:
As part of our safer recruitment
practices posts will be subject to the
relevant compliance checks including
an enhanced DBS check where this is
appropriate.

Skills: effectively to the front-of-house team

Excellent leadership skills and able to Help manage staffing rotas for permanent
lead from the front and casual staff and ensure the allocation
Good organisational skills of duties on a day-to-day basis for all
Proven customer service skills service aspects
IT skills Ensure high quality presentation,
Commercial acumen preparation and service of all meals to both
Friendly, co-operative, helpful and College and commercial customers,
approachable including the setting up of AV systems and
Ability to work as part of a team electronic equipment, as required
Reliable and trustworthy Help identify training needs for employees
Flexible approach and accepting of and inform the High Table/Hall Butler and
change the Front of House Manager
Ability to communicate effectively to Deputise for the High Table Butler and Front
colleagues and other senior of House Manager when necessary
management personnel Order, control, store and issue wine from

the Cellar and Buttery Wines when required
Work Experience: Experience of Keep necessary records of number of
University and/or College environment diners, bottles of wine consumed and any
would be an advantage additional client requests

Ensure agreed standards of service are
Budget Responsibilities: None maintained in all areas and customers are, Qualifications/academic Qualifications/academic
achievements/education achievements/education

Educated to High School level or equivalent NVQ Hospitality and Catering

Skills/knowledge/training Skills/knowledge/training

Leadership skills Knowledge of Uniware
Good knowledge of catering especially food Knowledge of MS word and excel
service provision in a busy environment
Good organisational skills Experience
Good communication and interpersonal Experience in a College environment
skills
Customer service skills Confidentiality
IT skills Experience of working in a confidential
Commercial acumen environment
Good general knowledge of College life
Ability to analyse and evaluate situations
and take appropriate action

Experience
Experience of working in a restaurant or
hotel
Experience in a public/customer related
environment

Personal attributes
Friendly, co-operative and
helpful/approachable
Responsible and trustworthy
Ability to lead from the front
Ability to work as part of a team
Flexible approach and accepting of change
Ability to communicate effectively to
colleagues and other Senior Management
personnel

Special Conditions
Able to work weekend shift patterns

Confidentiality
Can demonstrate ability to work
confidentiality
Willing to sign a confidentiality agreement
for the role

Pembroke College, founded in The College today is an intimate
1347 by Marie de St Pol, Countess yet diverse community,
of Pembroke, is proud of its committed to welcoming students
traditions. The third oldest of the of exceptional talent regardless of
Cambridge colleges, it was the their social, cultural or educational
first to have its own Chapel, and in background, and giving them the
the stained glass windows there benefit of contact with a large and
and in our Library is evidence of distinguished Fellowship.
the way we make light of that Pembroke thrives on
history. Located in the heart of the conversations, between
University city, Pembroke generations and disciplines -
presents a tranquil environment between undergraduates,
with varied architectural styles graduates and senior Members,
framing beautiful gardens and between current students and our
open courts. alumni, and between the academy

and the wider world.

£27,902.16 per annum

Gratuities are shared between all Catering staff and distributed
on an occasional basis.

These are only payable after the satisfactory completion of the
probationary period.

37.5 hours per week on a shift system covering seven days,
including evenings and weekends.