Senior Housing Officer

We're currently recruiting for Senior Housing Officers to join our Independent Living team on a fixed-term basis until the end of June 2025. Based at Eagle House (Stafford, ST16 2GH), this is a great opportunity for an experienced Team Leader who is passionate about helping vulnerable individuals within the community. As Senior Housing Officer you'll lead and support our front-line team of Accommodation Officers to deliver high-quality housing services to service users aged 18-64, who are facing homelessness Your day-to-day responsibilities will include:

• Lead a team providing a first-class housing management service, providing expert support and guidance.
• Carry out regular 1-to-1s with your team to help ensure the best service possible for our service users.
• Provide support to tenants in relation to benefit claims, budgeting, move-on plans etc.
• Carry out Building Safety Checks and ensuring the buildings' security.
• Help promote an independent lifestyle to our service users.
• Cover weekend and evening out-of-hours on-call service on a rota basis.
  
  Our ideal candidate? You will have a background in delivering housing management services or and / or a relevant Housing qualification to demonstrate your knowledge of housing management best-practice. You'll also have previous experience of leading a team to deliver positive outcomes and be able to demonstrate resilience in the face of challenging situations and service users.
  
  Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you'll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.