Senior HR Engagement Coordinator (Apply in minutes)

Have you got excellent leadership and coaching skills and a passion for promoting positive employee relations? Do you have experience in managing and developing a team particularly focusing on complex ER matters in a fast-paced environment? If so, we would love to hear from you. Due to internal progression and team expansion, we have an exciting opportunity within our Employee Relations Team for a Team Leader. Be part of a dynamic HR team that's at the heart of the organisation, championing employee engagement, driving success, and creating a thriving work culture. Our division offers a wealth of exciting projects and initiatives designed to fuel both your career and personal growth. Join us and make an impact with CIPD's Highly Commended HR team of the year - where your passion meets purpose!

• About the Role:
• Manage the delivery of the advice line and case management services, for managers at all levels across the organisation, relating to a wide range of complex and sensitive people management issues including attendance, performance, conduct, raising concerns, Equality Act, capability, and other employee relations issues.
• Lead and develop a team of 12 ER Policy Advisors managing ER risk in the business.
• Foster a collaborative and high-performance team culture.
• Establish and maintain effective working relationships with HR CofE teams, HR Business Partners, and other key stakeholders to ensure delivery of an effective and efficient service.
• Reporting into the ER Advisory Services Manager, you will collaborate with wider HR teams and stakeholders to address complex ER matters and trends.
• Contributing to the development and continuous improvement of the ER Advisory Service.
  
  To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:
• Strong interpersonal skills, a deep understanding of employment laws and regulations, HR best practices.
• Strong leadership skills with experience managing and developing a team.
• Strong communication skills with the ability to influence.
• Experience of leading HR Employee Relations team to deliver business needs and targets.
• Ability to work in partnership with customersstakeholders to deliver service requirements.
• Analytical skills.
• Experience of driving continuous improvement.
  
  Extra Benefits
• RMG Share Schemes - partnership and matching share offer.
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing - you and your family have 247 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
• Available only to perm employees
• Next Steps
The next stage of the selection process will be a virtual interview consisting of competency-based and role-specific questions. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust and our people. We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family-friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spousespartners.