Senior ICT Support Officer

We are seeking a Senior ICT Support Officer (with an interest in ePMA - Electronic Prescribing and Medicines Administration) but also contributing to the broader Clinical Systems Portfolio.This full-time role offers a unique chance to work closely with clinical colleagues and alongside the offices of the CCIO(Chief Clinical Information Officer) and CNIO(Chief Nursing Information Officer),driving innovation in healthcare delivery. This is an exciting opportunity to:

• Play a pivotal role in implementing, supporting, and optimising the clinical applications we have in BCU.
• Provide valuable support across the clinical systems portfolio, ensuring that technology meets the evolving needs of our clinical teams and patients.
• Provide Floor walking, training, and hands-on support will be integral to your role as you assist clinical staff in using IT solutions effectively.
This is an ideal role for individuals with an interest in ICT or healthcare, particularly those with patient care experience looking to expand their career into technology. Full training will be provided, making this an excellent opportunity for career development.


• A customer-focused mindset with outstanding communication and customer service skills.
• The ability to build strong relationships with clinical and operational staff while delivering practical IT solutions.
• A methodical, logical approach to problem-solving, with high attention to detail.
• Adaptability and flexibility, as occasional evening or weekend work may be required.
Experience in training methods, including on-the-job coaching and virtual learning, is a bonus. Proficiency in Microsoft Office and organisational skills are essential for handling multiple priorities. Why join us? As part of our team, you'll receive full training and ongoing professional development while working at the forefront of healthcare technology. This role offers the satisfaction of knowing your work directly impacts patient care and outcomes. The ability to speak Welsh is desirable, and we welcome applications from both Welsh and English speakers.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.