Senior Implementation and Business Change Manager

An exciting opportunity has arisen for an enthusiastic & experienced Senior Relationship Manager to join the Data Access & Partnerships team in the Transformation Directorate. This role will work in close collaboration with NHSE stakeholders. They will be responsible for producing an account plan for their customers which relates their business to that of the NHSE, and implementing that plan. They will be the face of NHSE to the customer and the voice of the customer back into the NHSE. This is an instrumental role in ensuring that the voice of our diverse public and patient communities is at the heart of Data Access & Partnerships team's strategy and programme of work. We are looking for someone who has the energy, enthusiasm and commitment to Public and Patient Involvement & Engagement, with experience of working in the NHS, public or third sectors.
You will be an experienced relationship builder and communicator with a track record of partnership working and delivering large scale projects and leading on Public & Patient Involvement & Engagement and working across sectors. The Data Access & Partnerships area is responsible for ensuring effective access to data products for internal and external users. It includes five functions: Data Governance & Assurance, Data Access Service, Data Portfolio management and Account Management and Engagement. Together these provide the Health and Care Partnerships and Data Access Control components of the Data & Analytics Operating Model., This role sits within the Account Management & Engagement team. Its purpose is to give end to end customer support throughout the data sharing application and data provision cycle, including management of customer complex queries and escalations, customer engagement & relationship management to support business continuity and operational improvements. Key activities in the team currently include:
1. Customer contact management function (BAU): dealing with all initial and pre-application queries for data sharing, queries from prospective customers or the public, and holding feasibility calls to discuss whether the customer should submit a data sharing application.
2. Customer account management function (BAU): work to facilitate the administrative requirements of DSAs (finance, journals, ACR reporting, data destruction), administration of case management records and progress on issues resolution.
3. Customer service management function (BAU): dealing with BAU customer complaints and escalations, cohort management issues, identifying lessons learned and making recommendations for operational improvement.
4. Customer relationship management function (BAU): management of the ICB dedicated monthly forums, management of monthly data access online clinics, development of a Public and Patient Involvement and Engagement plan and management of public engagement events., As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern.
This advert has attached Assignment Briefs/ information relating to roles currently vacant. However, please be aware that this recruitment may also be used to fill other positions that become vacant after the time of advert, for which Assignment Briefs or team information are not available. This will be limited to roles where the competencies to be assessed and requirements for the role are appropriately similar.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England

NHS AfC: Band 8b
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.