Senior Infrastructure Support Engineer

To provide high quality third line technical support, to manage and maintain the network and server infrastructure, data and voice services, manage Trust Cyber stance and provide expert technical input incorporating, advice, expertise, consultation, coaching and mentoring, to customers and team colleagues respectively, across Black Country Health Care NHS Foundation Trust. Working within the engineering support team (3rd line), delivering IT services and specialist support to customers of the BCHFT DDaT department. Provide specialist advice across a number of system areas such as; Cisco switches, HP, Dell, Extreme, PowerOn, SolarWinds, UPS, and FortiGate solutions and Fortinet firewalls. Responsible for strategic planning of the IT infrastructure within specialised areas to ensure it remains in support and fit for purpose. To manage and deliver projects for both internal infrastructure upgrades and decommissions, as well as new services to end users. To analyse complex data from system
logs to produce regular service reports and make recommendations on appropriate action to be taken in response to trends found within that data. As part of a team that oversees the day-to-day management of the infrastructure technologies, its maintenance and security, following ITIL standards to ensure systems availability and consistency of service. To support the maintenance, installation and configuration of IT Services. To work closely with the Trusts IT Systems suppliers to ensure that their services are delivered in accordance with Trust and NHS IT standards and to expected deadlines.