Senior IT Data Centre Operations Technician
NTT Ltd., Slough
Senior IT Data Centre Operations Technician
Salary not available. View on company website.
NTT Ltd., Slough
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 27 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: d15e09a90a944d83b4ab1ae81e013a3a
Full Job Description
- Serves as an escalation point from Senior Assistant IT Data Centre Operations Technicians and IT Data Centre Operations Technicians for investigation and/or troubleshooting of system and network issues to determine root cause and resolution.
- Elevates complex and/or high priority incidents or requests to appropriate personnel or support groups for timely resolution.
- Records required customer and problem information, updating records with appropriate journal entries of activities.
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Thoroughly documents steps taken to resolve incidents.
- Develops and documents support procedures.
- Acts as point of contact for client and management escalations.
- Acts as communication coordinator and situation manager during any critical incidents call bridge events.
- Takes ownership of mini projects and ensures they are completed in a timely manner.
- Assist with builds (rack, stack and cable) and decomms. Keeps track of spares at designated site.
- Participates in training and mentoring of Service Desk Technicians and Associate Service Desk Technicians.
Ability to accommodate flexible work schedules. - Proven ability to work independently and multi-task activities within a fast-paced environment.
- Ability to work well in a team environment.
- Strong customer service and interpersonal communication skills with a dedication to customer satisfaction.
- Strong knowledge of PC hardware, operating systems, and networking.
- Proficient with MS Office Suite (Word, Excel, PowerPoint and Project).
- Excellent problem-solving and troubleshooting skills.
- Excellent documentation skills. Academic Qualifications and Certifications:
- High School diploma or equivalent qualification.
- A+, Network + certification a plus. Required Experience:
- Advanced demonstrated experienced gained within a similar role, preferably a similar data center environment.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.