Senior IT Service Manager - Live Service
The Dwp, Brookfields, Birmingham
Senior IT Service Manager - Live Service
Salary not available. View on company website.
The Dwp, Brookfields, Birmingham
- Full time
- Permanent
- Onsite working
Posted today, 9 Jan | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: b61e046d7f5947efbcc0d9707b7af3a4
Full Job Description
- Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.
- Engaging with Digital Practices to ensure consistency and alignment to adopted frameworks and standards, promoting innovation and continuous improvement. As a member of CASS's senior leadership team, this role provides the opportunity to shape the future direction of the function as it evolves to meet changing service needs. If this is something that interests you, apply today. The core purpose and responsibilities of this senior leadership role are to:
- Ensure value and quality is achieved for the end-to-end delivery and support of a product
- Effectively manage stakeholder relationships, building long term collaborative networks
- Lead and Task manage teams which carry out a full range of service management duties
- Utilise knowledge of service management frameworks (predominantly ITIL4) to educate, communicate and ensure ITSM best practice
- Promote automation and remove toil in repetitive manual tasks
- Provide effective supply and demand management at team and function level
- Perform a full span of line management duties (including objective setting and team / individual performance management) whilst promoting diversity, inclusion, and equality across a team span of circa 16 team members
- Champion the right culture, values, and behaviours
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.