Senior IT Technician

Your duties will include:
+ The day to day second line resolution of incidents, service requests and effecting approved changes.
+ Hands on IT technical support via face to face, remote access and phone, supporting the MTW IT estate and employees.
+ Configuration, deployment and maintenance of desktop PCs, laptops and tablets (iOS and Android).
+ Configuration, support and maintenance of mobile and audio-visual technology.
+ Updating of incident and request tickets within the Service Management tool.
+ Documentation of procedures.
+ Project work as required.
+ Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management).
+ Network configuration as required including port patching and fault diagnosis.
+ 37.5 hours per week, Monday to Friday, on shift between 8am-6pm.
+ Travel - you will be required to travel between our four main sites as well as to our satellite sites around Kent and Surrey.

We require an experienced Senior IT Support engineer who will be able to make an immediate impact to the team.

MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: 10th December 2024
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Please take time to customise your personal statement to ensure it accurately reflects the position you are applying for, and that your application is checked for errors / omissions prior to submission. Please note that incomplete applications may not be submitted for shortlisting. We experience high levels of applications for many of our vacancies and therefore recommend that you submit your application as early as possible in order to ensure it is considered if the vacancy is closed early.
Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying. Shortlisted candidates will be contacted via an email as soon as possible after the closing date. Should you receive an invitation to attend interview, please confirm or decline your attendance. Interview slots will then be allocated on a first come first serve basis.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to Maidstone and Tunbridge Wells NHS Trust transferring the information contained in this application to its preferred applicant management system and Human Resources personnel.