Senior IT User Support Officer

This is an exciting opportunity for an experienced IT professional to play a crucial role in the delivery of technical IT support at St Edward's Oxford. As a Senior IT User Support Officer, you will be responsible for overseeing the 1st line IT support staff and ensuring that the highest levels of customer service and communication are maintained. The role is also responsible for providing second line and desk side support. You will also be responsible for:

• Managing logistics, prepping and deploying devices for exams
• Ensuring exams requiring IT services are appropriately supported
• Managing boarding house e-boards, 8x8 cloud phones and our e-stream video library
• Assisting with network troubleshooting and projects
• Assisting users remotely or in person, providing effective desktop and second line support
• Monitoring the helpdesk system to ensure that calls are appropriately recorded and escalated as required
• Maintaining the IT department's intranet pages
• Managing the client (desktop, laptop and tablet etc) operating system
About you We are looking for a dynamic and innovative individual with previous experience of working in a similar role. You will possess an understanding of IT systems infrastructure and general user applications, client systems configuration and printer hardware and support. Working knowledge of SCCM and Active Directory (Premise and Azure) is essential, along with an understanding of MS Office 365 and Windows 10 or later operation systems. For further details and to apply please click the apply button. The deadline for applications is Sunday 1st December 2024. St Edward's is committed to safeguarding and promoting the welfare of children and young people and we aim to create and maintain a safe environment for our pupils, where they feel respected and supported. We expect all staff to share this commitment and to become familiar with our policies and procedures for child protection and security. All staff are required to apply for an Enhanced Disclosure from the Disclosure and Barring Service. St Edward's School is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We are looking for a dynamic and innovative individual with previous experience of working in a similar role. You will possess an understanding of IT systems infrastructure and general user applications, client systems configuration and printer hardware and support. Working knowledge of SCCM and Active Directory (Premise and Azure) is essential, along with an understanding of MS Office 365 and Windows 10 or later operation systems.