Senior Lead User Researcher, Borrowing

London OR UK Remote | 90,000-120,000 + Benefits | Hear from the team
This role is a 6 month FTC
Our User Research team
We are currently a team of 23 with 18 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with our Product Design, Product Management and Engineering teams. Our organisation is led by Katherine Vaughan and Hayley Camille Morgan, our Directors of Research.
Youll play a key role by...

Planning and running qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products
Developing and delivering an international payments product strategy, focusing on customer needs, market opportunities, and differentiation.
Collaborating with key stakeholders (product, leadership, finance, marketing, legal, etc.) to gain alignment and support.
Partner with Product Managers, Designers, Engineers, and Researchers to plan high-impact research that improves customer understanding and product development.
Lead squad level research, selecting methods to capture insights that drive growth.
Work with analytics to integrate qualitative insights with quantitative data and perform basic quantitative analysis.
Mentoring Product Managers and Designers in running lightweight research.
Communicate research findings through presentations, reports, and workshops to inform business decisions.
Identifying actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust
Evaluating and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
Working with other researchers to connect the dots across multiple teams and product areas, This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
1,000 learning budget each year to use on books, training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Plus lots more! Read our full list of benefits.
The application journey has 3 key steps

Call with recruiter (20 mins)
Research methods task (1 hour)
Teamwork and Impact + Values and Leadership interviews (1.5 hours in total)

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

You have hands-on experience with exploratory and evaluative quantitative research methods, knowing when to apply them.
You've worked in multidisciplinary teams, leading research and making an impact on product direction, especially in payments.
You're adept at user testing across various settings, whether in a lab, on the street, or remotely. Experience with mobile platforms (iOS and Android) is a plus, as were a mobile-only bank.
You balance robust research design with practical business constraints, understanding "just enough research."
Youre strong communicator and facilitator, you tell compelling stories and zoom into details when needed.
Collaboration is key to your success, and you're flexible in tackling challenges, delivering memorable and impactful results. Youre also familiar with how research shapes metrics and drives success.

Cardiff, London or Remote (UK)

Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our team about what it's like working at Monzo