Senior Learning Manager, Delivery Service Partners (DSP)

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfil and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come build the future with us!

We are looking for a dynamic, organized self-starter to be the EU subject matter expert, responsible for learning and development (L&D). The Sr. Learning Manager will play a vital role in advancing Amazon's unique culture and enabling the success of our new Delivery Service Partners (DSPs) and Business Coaches (BC) within Amazon's last mile logistics operation. The role is designed from scoping to facilitate training for our new and existing partners - you will provide customer obsession in the onboarding experience by providing the knowledge our partners need to be successful. This role interacts with partners sourced from different backgrounds and levels, so good communication skills plus the ability to influence and convey complex issues into simple learning solutions is essential.

You will be the face of the learning journey and work in partnership with in country teams and a team of learning managers and specialists to evolve learning material for business needs that make our new entrepreneurs and Business Coaches successful. This is a key role in the DSP/BC program with lots of visibility. In addition, there will be plenty of opportunity to innovate via new L&D projects for our existing DSPs and BCs. This role will require frequent travel, up to 50% in peak periods.,

• Support the development of learning strategies for the DSP 2.0 model and oversee delivery against it.


• Oversee and contribute to the development of programs using skillful application of adult learning theory. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development and efficient, fun learning.


• Oversight and technical accountability for LMS. Overseeing backend configuration, integrations, innovations, updates, and roadmap.


• This leader is an owner and expected to work autonomously in a fast-paced and rapidly changing environment.


• Practical program management and administration experience: organization, managing details, keeping multiple tasks/projects on track, and managing change.


• Participate in project teams to build positive, collaborative partnerships among SMEs, team members and stakeholders to scale learning and performance solutions.


• Supporting our business development team by presenting our overall DSP program in front of groups, large and small, including a strong ability to answer complex questions on the fly.


• Strong candidates will have an expert ability to translate abstract concepts into audience appropriate statements.
  
  Strong experience with Learning Management Systems (LMS) and related technologies.


• Strong experience with Docebo or Articulate LMS and tech automations


• Knowledge of API/LMS integrations, Salesforce would be an advantage


• Strong experience in developing and delivering against an L&D strategy for external audiences.


• Excellent skills in digital learning content creation and e-learning authoring tools.


• Excellent written and verbal communications skills and a high bar for accuracy.


• This leader is an owner and expected to work autonomously in a fast-paced and rapidly changing environment., Prior L&D, logistics or human resources experience.


• Master degree in education, psychology, or adult learning.


• Ability to create and report using Tin Can in learning experiences.


• Experience in managing big data


• Experience in leading large group sessions incl. virtual training


• Excellent experience in owning and developing standards for curriculum development and content.


• Experience consulting with business partners to identify needs and develop innovative solutions.
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.