Senior Library Assistant

The duties of a Senior Library Assistant are wide ranging across many areas of the library service and include delivering a customer-facing library service and high-quality enquiry service.

It's not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages.

You will need to provide information accurately and signpost to other services where necessary. You will be responsible for supervising and supporting Library Assistants and volunteers ensuring that they deliver a high standard of service to our customers.

The role may sometimes involve working with challenging members of the public to solve more complex library queries such as dealing with overdue charges.

You will be a keen team player, able to work alongside partners and volunteers providing excellent customer service to the whole range of visitors to the library.

Flexibility is key as one moment you may be helping a customer log-on to the library Wi-Fi and download an eBook, the next leading a Baby Rhyme Time session for parents and babies.

The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!

Do you have great leadership skills?

Do you enjoy the challenge of problem-solving to sustain and improve front-line services?

Does the prospect of making a difference to communities through excellent library services motivate you?

If you enjoy working in a fast-paced environment and relish being part of a close-knit team, supporting colleagues to deliver better outcomes for the residents of West Sussex. we want to hear from you!

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

We think libraries are great places to work, where you can make a difference to local communities every day. Find out more about the variety that comes with working in a library and hear first-hand from some of our library staff here: Library Jobs - West Sussex

You will benefit from 25 days annual leave rising to 28 days after 5 years' service plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.