Senior Loyalty & CRM Proposition Manager - Maternity Cover

Fantastic opportunity for a talented and passionate Loyalty & CRM Proposition Manager to join our Group Loyalty team to cover for a period of maternity. In this role you will be responsible for the development of Loyalty propositions and consumer engagement plans for key markets globally. The focus of the role is on driving growth in consumer value via acquisition, engagement and retention workstreams.., In this role you will supporting the Global Head of Loyalty & Consumer Engagement with the ongoing implementation of the global digital strategy, with specific focus on Loyalty propositions and CRM engagement plans. The key purpose of the role will be

• Support markets with proposition development for new loyalty schemes, CRM and promotion capabilities and share best practice across markets


• Be the principle architect of continuing to evolve the UK Costa Club, one of the UK's largest and most loved loyalty programmes


• Drive strategic growth in key markets through the development of CRM and promotion plans that align with broader marketing plans with the primary objective of growing consumers lifetime value across different coffee platforms


• Develop insights into how to manage profitable loyalty programmes that drive consumer engagement and sales growth


• Bring an outside in view of global trends in consumer engagement, Loyalty and CRM
  
  Able to demonstrate experience of consumer loyalty programmes and consumer engagement strategies


• Track record working within multinational retail business would be an advantage but not essential


• Knowledge of CRM planning, loyalty programme and proposition development


• Commercial focus with a good understanding of consumer lifecycle management; how to drive growth in awareness, acquisition, engagement and retention of a consumer database


• Awareness of the global loyalty landscape would be highly beneficial
  
  We're Costa Coffee, masters of our craft since 1971 when the Costa brothers opened their first Roastery in London. A lot has changed since then. You may know us as the UK's leading coffee Brand, but we can now be found in over 40 countries across EMENA, APAC and Americas. We're on a mission like no other as we inspire the world to love great coffee. This is all supported by being part of The Coca-Cola Company.


Along with our leading Retail formats, it's our ground-breaking FMCG offering and Costa X on-the-go propositions that help us serve our partners across the globe. And as for coffee technology, we're quite simply trailblazing the industry. Here at Costa, it's about doing a great job alongside brilliant people who share a passion for growth. And we promise, we'll always make sure you're loving your craft.

We're on a growth journey like no other; more countries, more propositions, and opportunities to stretch your skills alongside our warm people, so we want you to feel valued and rewarded with, great perks and benefits:

• Car Allowance


• BUPA Healthcare and Babylon GP


• Costa Pension Scheme


• Bonus Scheme


• Group Income Protection and Life Assurance


• 50% staff discount in our equity stores, 25% staff discount in franchise stores


• Access to The Coca-Cola Company Share Incentive Plan


• 25 days Holidays


London office - 2-days per week with remote working blend

Costa Coffee is made up of true experts and masters of their craft who stretch their limits to what's possible. It's why we work so well remotely. We trust our teams and embrace technology to help us collaborate. And if needed, we have offices all over the world for those important connection points. Our remote working allows you to balance your work and personal life, while retaining Costa's much-loved culture.

Here at Costa we encourage the sharing of diverse thoughts and ideas. We approach our work fearlessly and support one another to take a few risks. We learn and we grow constantly. Individuality is championed and we provide a culture where everyone feels included. You can be you at Costa.