Senior Manager

Are you passionate about driving performance and delivering healthcare improvements? Do you have the leadership experience to manage high-stakes performance in one of the NHS's most dynamic regions? Join NHS England's London regional team as a Senior Manager in the Performance, Information and Regulation Directorate, shaping the future of healthcare delivery in the capital.
As a Senior Manager within the Performance, Information, and Regulation (PIR) directorate, NHS England's London Region, you'll manage the performance of hospital services across London. Working closely with the Head of Performance and Information, you'll ensure that London's healthcare providers deliver high-quality services, meet performance targets, and comply with regulatory standards.
A key part of the role involves building and maintaining strong relationships with healthcare providers, Integrated Care Boards (ICBs), and NHS England teams. This collaboration is essential to driving performance improvement, supporting data-driven decisions, and implementing solutions to the region's healthcare challenges.
This role offers an exciting chance to impact healthcare services in London, improving care for millions of Londoners. As a Senior Manager, you will develop relationships with London's NHS, arms-length organisations, and private providers to ensure that performance improvements are implemented collaboratively and effectively., + Performance Management: Oversee healthcare performance metrics across London, ensuring targets such as referral-to-treatment, cancer waiting times, and A&E waiting times consistently meet national standards.
+ Operational Expertise: Utilise your knowledge of hospital or healthcare operations to support performance improvements and overcome operational challenges through data-driven solutions.
+ Relationship Building: Cultivate strong working relationships with hospitals, care boards, and NHS England teams, fostering collaboration to improve performance and share best practices across the healthcare system.
+ Data-Driven Insights: Lead data collection, analysis, and presentation to inform decisions, identify risks, and recommend strategies for enhanced service delivery.
+ Stakeholder Engagement: Serve as a liaison between hospitals, integrated care boards, and NHS England's London executive team to ensure alignment on performance goals.
+ Briefing and Reporting: Develop concise briefing materials to communicate performance trends, risks, and improvement areas to senior leaders.
+ Dynamic Management: Work in fast paced environment, identifying and rapidly addressing urgent performance issues affecting patient services.
+ Team Leadership: Work within multidisciplinary team, leading blended teams fostering continuous improvement and innovation to deliver.
+ Regulatory Compliance: Work with providers to ensure compliance with NHS and CQC standards, driving performance improvement., + Performance Monitoring: Provide leadership to the delivery and continuous improvement of performance metrics, ensuring that operational and clinical services consistently meet high standards of patient care, and addressing operational challenges to meet both national and local performance targets.
+ Performance Improvement: Identify, initiate, and manage projects to enhance patient care timeliness and quality. Work cross-functions with clinical and non-clinical teams to embed performance-driven improvements across London's hospitals.
+ Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including hospitals, ICBs, and senior NHS leaders. Ensure alignment with wider NHS and local community objectives.
+ Data-Driven Decision Making: Collaborate with analysts to interpret complex performance data, turning insights into actionable plans. Develop comprehensive reports and translate findings for a variety of audiences, including executive leadership, operational teams, and external stakeholders.
+ Regulatory Compliance: Support adherence to NHS regulatory frameworks and governance, with particular focus on patient access an standards. Proactively identify risks and implement strategies to mitigate them in line with statutory requirements.
+ Resilience & Pressure Management: Demonstrate resilience in high-pressure environments, effectively managing competing priorities and ensuring that performance outcomes are delivered on time.
This role will require a proactive and dynamic approach to managing performance across complex healthcare systems, ensuring that patient care and operational efficiency are continuously improved.
If you are an experienced manager with a passion for healthcare performance and improvement whose looking for a challenging yet rewarding role, we encourage you to apply. For further information or an informal discussion about the role, please contact Alan Dodge - Head of Performance and Information on [email protected].
Join us and play a leading role in shaping the future of healthcare in London.
NHS England is committed to promoting a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds and experiences.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England

NHS AfC: Band 8c
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.