Senior Manager-Digital Product Ops
American Express
Senior Manager-Digital Product Ops
Salary Not Specified
American Express, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 31 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a5e7da63ef2c4553bf65584eea8d5a39
Full Job Description
- Partner with teams to design and maintain robust portfolio-level roadmaps through proper sequencing and coordination and resolution of blockers/dependencies to ensure timely product delivery.
- Provide capacity & utilization reporting, executive-level communications & presentations across on-going priorities while flagging key decisions and issues.Particular emphasis on creating effective/impactful presentations to summarize complex ideas and recommendations.
- Monitor and evaluate the program's performance through regular program reporting, analyzing progress and synthesizing key strategic insights fit for executive-level audience.
- Work closely within and across business units to manage day-to-day scale-up activities, tracking overall progress, timeline management, and proactively identifying risks and escalating if necessary.
- Collaborate and forge strong relationships with EDDS Product teams to accelerate unified planning, discovery, roadmap creation and progression of critical milestones.
- Prepare executive-level materials and communications for a variety of audiences and forums on behalf of the VP's office.With the ability to influence others, often without direct authority, persuading with compelling data, facts, and conclusions.
- Support with change management and project management activities on an array of strategic and critical regulatory initiatives through close coordination and communication with EDSS Product teams.
Minimum 5 years of professional experience in project/program management working on high-priority, large scale strategic initiatives in the digital space. - Experience in internal consulting/management consulting delivering transformational change, projects within digital/technology and change management disciplines a plus.
- Solid business acumen and problem-solving skills with high capacity for strategic/end-to-end planning and the ability to strategically identify implications and recommendations.
- Outstanding organizational skills with ability to manage and prioritize multiple workstreams simultaneously.
- Familiarity with agile delivery methodologies and working knowledge of product development life cycle.
- Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlessly.
- Experience designing governance structures, effective operating models, and new processes for programs and strategic initiatives including process maps and documentation of risks and controls.
- Proficient in developing high-quality presentations and communication materials for an executive audience is a must with a strong attention to detail.
- A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals.
- Interpersonal and influencing skills with the ability to build stakeholder relationships and work with cross-functional partners at all levels with strong executive presence.
- Has strong communication skills [written and verbal] with the ability to understand diverse perspectives and lead them towards a unified approach through well-defined business requirements.
- Experience working with C-suite/executive-level leadership.
- Prior exposure to FinTech and the payment/banking industry.
- Extensive expertise in Sharepoint, Confluence, and Microsoft suite.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
- Bachelor's degree, MBA a plus.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. - Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.
Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.
We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.
Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS). EDSS improves Amex data privacy & data sharing through the implementation of modern data sharing capabilities and strategies that enable faster speed to market while enhancing safe sharing connections. Within EDSS, we are embarking on an exciting and transformational journey to modernize our Digital Tracking Platform and processes, driving growth, efficiency, and compliance.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: