Senior Manager, IT

The Senior IT Service Manager, Regions will play a pivotal role in ensuring the effective delivery of IT services to various regions. This role requires a strategic thinker with extensive experience in IT service management, strong leadership abilities, and a deep understanding of regional business dynamics. The successful candidate will be responsible for developing and executing service strategies, driving continuous improvement initiatives, and fostering strong partnerships with regional stakeholders/leaders, whilst managing a team of dedicated in region Service Manager., Develop and implement regional IT service strategies:

• Collaborate with regional stakeholders to understand their specific IT needs and align service strategies with business objectives.


• Evaluate existing IT service delivery processes and identify opportunities for optimization to meet regional requirements.


• Define clear goals and objectives for regional IT service delivery and develop actionable plans to achieve them.


Oversee the delivery of IT services to multiple regions:

• Lead the regional IT service delivery team to ensure timely and effective delivery of services, including incident management, problem resolution, and service requests.


• Monitor service performance metrics and KPIs to assess the effectiveness of service delivery and identify areas for improvement.


• Conduct regular reviews and audits of regional IT service operations to ensure compliance with established standards and procedures.


Lead a team of IT service professionals:

• Provide leadership, guidance, and mentorship to the regional IT service team, fostering a culture of collaboration, innovation, and continuous improvement.


• Set clear performance expectations and goals for team members and conduct regular performance evaluations to support their professional development.


• Identify training and development needs for team members and provide relevant resources and opportunities for skill enhancement.


Collaborate with cross-functional teams:

• Work closely with other IT teams, including infrastructure, applications, and security, to ensure seamless integration and alignment of IT services with business operations.


• Partner with regional business leaders and stakeholders to understand their evolving needs and requirements and advocate for IT service enhancements and investments.


• Engage with external vendors and service providers to negotiate contracts, manage service level agreements, and resolve escalated issues.
  
  You will have extensive experience in service management roles in a diverse environment.


• You will be expected to be an excellent communicator with the ability to relate technical issues in simplistic and meaningful way to colleagues and 3rd parties.


• You will be pro-active and drive for continuous improvement and have a focus on delivering results.


• You must have strong Relationship Management skills and be able to demonstrate influence across peers and stakeholders, whilst taking full accountability and ownership of IT Services.


• Experience managing Opex budgets and forecasts


• Experience of managing 3rd party suppliers


• Strong understanding of ITIL framework and best practices in IT service management.eg SIAM


• Experience of setting strategic direction for a team to ensure cohesive ways of working across the Global regions


• Proven track record of successfully leading and motivating teams to achieve performance goals and deliver results.


• Experience of managing IT Systems across a global organisation
  
  At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.


We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.