Senior Manager, PMO

This role leads the Transformation PMO for Business working directly with our Transformation Director .

The Transformation PMO will deliver a wide variety of services to the portfolio including reporting, assurance, benefit tracking, cost management, risk management and PPM tooling. By adopting a continuous improvement methodology, it will continually strive to increase its maturity level and adopt best practice from across industry. It is also responsible for running the pan-Business PPM community.

You will be supporting the PO's on the Transformation Value Streams by 4 disciplines

1. Programme-management
2. Value-management
3. Delivery Support
4. Change management.

This role will make sure accurate and timely insight is available for all relevant audiences, including the Business Leadership Team. This "helicopter view" that aggregates the full view of delivery progress and benefits realisation across Business is key to making sure that the transformation project delivery workstack is aligned and on track to achieve our commercial and strategic goals, and that appropriate action can be taken quickly where risks and gaps/shortfalls are identified.

What you'll be doing

• Define the PMO catalogue of services and roadmap.


• Leads a team responsible for ensuring that there a coherent end-to-end reporting methodology underpinned by tooling and data. Establishes robust and consistent analysis and reporting processes across Business, integrating performance reporting practices and ensuring appropriate application. Identifies, implements and reviews large-scale opportunities for the standardisation, simplification and efficiency of analysis and reporting processes. Leads on executive reporting up to the CEO, CFO and Group CTO, including the monthly ELT review.


• Responsible for designing, building, implementing and maintaining a strategic tooling suite, which enables the automation of key processes.


• Develops a comprehensive assurance programme that ensures that the transformation portfolio is well run and managed (using KPIs and assessments), adopting industry best practice approaches that should lead to success delivery outcomes.


• Identifies lessons learnt and key themes across the portfolio that can benefit other programmes.


• Tracks cost and benefits realisation across the portfolio - understanding baselined and any changes. Owns Businesses SIMPLIFY business case.


• Runs the Change Control process, which formally approves changes to scope, milestones, costs and benefits.


• Proactively engages Networks and Digital to ensure that programmes have access to the resources they need to support transformation.


• Builds a strategic network across the function, inputting to management information and decision making, communicating reports and variances, and working closely with business managers to ensure integration and alignment - includes building relationships and having timely, honest conversations with programme team both in transformation delivery and more widely across Business, to understand and assess the risk profile for all delivery work.


• Proactively identifies opportunities for business improvement that align to and help the business unit achieve strategy and plans.
  
  Commercial acumen - understanding of the levers that drive commercial and financial performance, and what we need to dial up and dial down to maximise commercial performance.


• Delivery planinng - the ability to develop a delivery planning approach to ensure the allocation of suitable resource to the delivery of large scale transformation programmes.


• Stakeholder management - works with key stakeholders to embed key performance tracking and assurance processes.


• Data management and reporting - provide reporting expertise, able to effectively store and manage data across a complex suite of data management systems and create insightful reporting using a variety of reporting tools.


• Data analysis and insight - strong analytical capability, able to communicate complex data in a simple, meaningful way for different stakeholder groups


Ideally with …

• Broad understanding of the Business market, competitors, customers, and product and proposition portfolio.


• Proven experience of running PMOs for a portfolio of diverse programmes.


• Proven experience in creating intelligent reporting suites that can be rolled out on a large scale


• An understanding of suitable performance metrics for projects delivered by different delivery methods (agile and waterfall).


Skills and Experience we are looking for ….

• Commercial acumen - understanding of the levers that drive commercial and financial performance, and what we need to dial up and dial down to maximise commercial performance.


• Delivery planinng - the ability to develop a delivery planning approach to ensure the allocation of suitable resource to the delivery of large scale transformation programmes.


• Stakeholder management - works with key stakeholders to embed key performance tracking and assurance processes.


• Data management and reporting - provide reporting expertise, able to effectively store and manage data across a complex suite of data management systems and create insightful reporting using a variety of reporting tools.


• Data analysis and insight - strong analytical capability, able to communicate complex data in a simple, meaningful way for different stakeholder groups


Ideally with …

• Broad understanding of the Business market, competitors, customers, and product and proposition portfolio.


• Proven experience of running PMOs for a portfolio of diverse programmes.


• Proven experience in creating intelligent reporting suites that can be rolled out on a large scale


• An understanding of suitable performance metrics for projects delivered by different delivery methods (agile and waterfall).


Our leadership standards

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.