Senior Manager - Production Support - PA2024Q1PSUPP001

This is a key leadership role within the Bluedoor Production Support team. The role will engage closely with the Head of UK Production Support, Production Support Scrum Master, IT support teams and Operation’s teams across UK & India to enable ongoing Support to production. Your Responsibilities

• Overall accountability for the Business Support team, providing Level 1 support on key systems.
• Responsible for the throughput and removal of blockers for the Business Support team.
• Responsible for owning relationships with key internal and external stakeholders and providing clear status and communications to Head of Production Support
• Responsible for tracking, monitoring, and reporting on the Business Support team backlog.
• Responsible for managing high priority defects through to resolution and ensuring clear updates are communicated to key stakeholders across the business.
• Play a key role in operational and major production incidents ensuring tracking of actions, co-ordination of developers and managing communication upwards to key stakeholders.
• Responsible for communicating regular backlog status to senior management and stakeholders.
• Accountable for the team planning and work allocation.
• Actively engage with the IT Support teams to monitor Level 1 support and ensure a consistent and quality flow of work into the backlog.
• Accountable for maintenance of Jira work recording and reporting including appropriate status updates.
• Collaborate with the wider Operational teams to review targets, focus areas and case management
• Responsible for actively coaching and supporting the Level 1 team on process and delivery, including setting objectives for team growth and development.
• Actively contribute to and monitor team motivation and engagement to ensure minimal attrition.
• Support location based recruitment activities.
• Performance management of direct reports with ongoing feedback and 1-1 catch-ups.
  
  Introduction to Securities and Investments IOC Qualification (desirable)
• ITIL Qualifications (Desirable)
• Has experience in managing direct reports
• Has experience work with and communicating across global geographies.
• Is able to make sound and far-reaching decisions on issues and to take full responsibility for them on a technical or managerial basis.
• Understands the interdependencies of business processes and information systems and demonstrates ability to see the bigger picture.
  
  SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services., SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services., SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles., Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Background Checks All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.