Senior Medical Secretary

The Dermatology department is of the largest in the Trust, providing more than 30 000 appointments per annum for a range of cancer and general dermatology conditions.The post holder will work within the Dermatology department and be responsible for providing an efficient and effective secretarial service for their clinical teams. The role acts as a point of contact and help to support colleagues and patients.

The Senior Medical Secretary is also responsible for setting high standards of patient care by always enacting the Trusts values.The role of Senior Medical Secretary involves the pro-active achievement of all key performance indicators relating to the NHS clinical correspondence targets, workload distribution and daily performance monitoring across speciality/specialities.

The role holder will also lead on specific projects and tasks for the relevant clinical or management as required.

Main duties of the job

To act as a point of contact for queries from clinical and non-clinical staffo To liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordinglyo To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversationso Returning calls promptly and keeping callers updated with information in an effective and efficient wayo Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:o Show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:o Checking and sorting investigation reports and passing information on to clinical team as required o To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if requiredo To attend appropriate meetings, training and briefing sessions and take notes as required for feedback to colleagues or formal minutes, welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the